FAQ's

How much is delivery?

Delivery is FREE OF CHARGE within England, Wales and Southern Scotland.
NEXT WORKING DAY DELIVERY 
is available on orders placed before NOON.

You can CHOOSE your DELIVERY DATE at the checkout.Please CLICK HERE for more details.

Where do you deliver?

We deliver bonsai to all destinations within the UK, Ireland, France, Germany, The Netherlands, Spain, Italy, Luxembourg, Austria, Denmark, and Belgium.
Please CLICK HERE for more information about delivery times and prices.

My Paypal receipt shows the wrong delivery address

Paypal cannot cope with different billing and delivery addresses so always shows the billing address ONLY. Your order confirmation will show both your billing and delivery addresses.

Are bonsai difficult to care for?

No, Bonsai are not difficult to care for. They must be checked daily so that they do not dry out and provided that they are kept in the correct position they should thrive.
Full care instructions are provided with every bonsai.

How often should I water my bonsai?

Bonsai should be checked daily for water. If the soil is damp to the touch leave it and check it a few hours later. When the soil feels barely damp then water thoroughly, from above, until water runs through the drainage holes. For more information please CLICK HERE

How do I feed my bonsai?

We recommend feeding your indoor bonsai weekly with Bonsai Direct Fertiliser. Outdoor bonsai should be fed weekly during spring, summer, and autumn. For more information please CLICK HERE

How long can I leave the bonsai in the box?

All bonsai are soaked prior to dispatch to ensure that the do not dry out during transit. In our experience, this means they should be fine in the box for 2-3 days after delivery.

Where should I put my bonsai?

You should place indoor bonsai in a bright position with good daylight. Please ensure that it is not in direct sun or in a hot position ie. keep away for televisions and radiators.

Is there a receipt in the box?

Many of our bonsai are purchased as gifts, therefore, we only include gift messages and care instructions with our bonsai; all order confirmations are emailed to the billing address.