I just wanted to thank you very much for my order today.
What wonderful service and I am so pleased with my new Bonsai. I only ordered a baby one as I am new to this, Trees are so beautiful and
I didn’t want to buy a bigger one without knowing what Im doing first. Hopefully this little one will out live me though 🙂
I watched all the videos on your site, so helpful to have that information for free. And my tree arrived expertly packaged. I will definitely
be purchasing from you again in the future.
I am sure you hear this all the time but thank you. I am sure you are very proud of your service.
I e-mailed Lloyd this afternoon with a query about my Chinese Elm which I purchased from Bonsai Direct a couple of months ago. I was concerned at the fact that some of the leaves appeared to be becoming “transparent”.
I received a reassuring reply within the hour. If that’s not fabulous service then I don’t know what is! To anyone thinking of using Bonsai Direct, I would say definitely, do! The speed of response this afternoon shows that they are passionate about what they do, and are not simply concerned with volume of sales. The after-sales service is excellent.
Well done to you all; I cannot recommend you highly enough.
I am a complete novice at bonsai but wanted to find a nursery that would meet all my needs. I found this with Bonsai Direct – helpful replies to my emails and purchased my first tree and believe me I wasn’t disappointed, a Chinese Elm gift set and the tree is magnificent. I also have to mention the courier service used, a one hour time slot for delivery which saves hanging around all day and they delivered dead on time. I will certainly be purchasing more trees from Bonsai Direct and Lloyd uploads some great vids on youtube-another bonus!!
Many thanks to the owners and staff!!
May I congratulate you on your excellent service. After my initial query was courteously and pleasantly answered by Sarah my order was dispatched quickly and conveniently to me. The Bonsai gift was a present ‘to the chief instructors from the students’ on the tenth anniversary of the karate club. They were very pleased at their beautiful gift! Thanks again, Best wishes,
I am writing to say a huge “thank you” for the two wonderful Bonsai trees which I ordered recently, and which arrived safely today, beautifully packaged and surprisingly well hydrated considering they had been in transit. I have had Bonsai in the past; sadly they died. Having decided to try my hand at this art once more, I spent a great deal of time visiting various websites offering Bonsai for sale (around 20 websites in all, I think), and I visited each of them about half a dozen times before I decided to order from you. There were several factors which influenced my decision:
1.; Your website is clear, user-friendly and easy to navigate;
2. On some of your trees you put a little note to say “this is the Bonsai you will actually receive”. I love this; it is nice to know that I am looking at the actual tree which will be mine, exactly as I would if I were to visit a nursery. I know it’s not a marketing ploy as, having placed my order for my trees, I went back to the website a couple of days later and searched for “Little Bill”, my Chinese Elm, and he couldn’t be found;
3. You offer customers the facility to specify a delivery date;
4.; On the day of delivery, customers are sent a message giving them a one hour delivery slot; far better than having to wait indoors all day long (which most of us can’t afford to do);
5. Your website is full of hints and tips, including videos giving guidance on various aspects of keeping Bonsai; and
6. You clearly love what you do!
It has been a pleasure to shop with you; I hope my trees thrive and that I return for more in the future. I wouldn’t hesitate to recommend you.
Kind regards, Heidi Charlton
Hello. Just to tell you the Bonsai that I ordered is BEAUTIFUL, my sister (Karen, the recipient) loves it, and it was a really inspired gift.Thank you
Hello, I recently purchased a Bonsai tree starter pack as a gift for my partner, and I just wanted to say thank you, fast delivery and the tree has clearly been well packaged and looked after, he loves it. Thank you
Just wanted to let you all know how pleased I was with my Tree of a Thousand Stars! It arrived in beautiful condition and very well protected for the journey. I wasn’t sure about ordering a Bonsai through the internet but I’m glad I ordered it through you! Excellent Bonsai’s for a very reasonable price, and always nice to have free delivery. Looking at ordering a second one from you already! Thank you again Bonsai Direct!
Hello Bonsai direct I just wanted to thank you for my beautiful Bonsai Tree. It’s a Christmas present for my husband. I received it on Monday as expected, beautifully packaged and protected. When I opened it I am really pleased with it.I wasn’t sure whether it was a good idea to buy one off of the Internet but I am so pleased I did. and so pleased I choose your site.Thank you very much for all your emails and correspondence.We will do our very best to look after it as well as you have done. Many thanks.
Just wanted to say a huge ‘thank you’ for a fantastic bonsai tree – far better than any I have found in garden centers. It was a surprise to find it wrapped so nicely and delivered quickly! I look forward to buying more from you in future and recommending you to my friends. With thanks,
Hello this is not an enquiry as such, more a BIG THANKYOU for your fabulous website, for the marvelous idea for balloons with the Bonsai and for the professional way in which the driver delivered the gift. My Sister was delighted with it! So am I. Credit where credit is due.. Once again THANK YOU SOO MUCH!
Thank you very much for the Bonsai you recommended for us. It was a beautiful tree. Our lovely member of staff cried when she saw her tree. She is such a sweetie and loves the outdoors, but where she lives there is no chance of seeing trees without them being snapped off at the roots before they have a chance. Many thanks again, Moyna PS, She brought into work her SPECIAL chicken noodles for me, WOW worth every penny!
Thank you for delivering my Aunts Bonsai on the 1st April as ordered, She was thrilled with it and it saved me lots of time and effort finding one locally. I will recommend your service to every one. A **** THANKS AGAIN
Ellie Gibbs (Hampshire)
Just wanted to drop a quick note to say how much I’ve appreciated the service and product from Bonsai Direct. The trees arrived the next day immaculately packaged and looking very happy and healthy. They’ve really brightened up my office! Thanks
Dear Sarah,Thank you for sending me the second Chinese elm Bonsai which I received promptly this morning. I cannot thank you enough for the advice and service provided by yourself and Lloyd. Both Bonsai’s are absolutely beautiful. You obviously take a great deal of care looking after them. I would have no hesitation in recommending you to anyone else interested in Bonsai’s and I hope to have further dealings with you in the not too distant future. Again, many thanks.Regards,
John Smith (Slough)
Thank you so much for our Bonsai. I’m so glad I did my research and chose to buy from your site. The tree is amazing and the quality couldn’t be any better. You can tell its been well looked after. I can’t wait to give it to my partner tomorrow 🙂 Thank you again. For any more Bonsai needs I will defiantly be coming back to you, and I have already told my friends about you 😀
Hi, I recently purchased a bonsai tree from you and I just wanted let you know how impressed with tree I was and also with your service. The ordering process was incredibly easy, the delivery options were great and the bonsai tree arrived exactly when I expected and in perfect condition. I will certainly be ordering from you again as it was a brilliant gift. Thank you very much. Best wishes
Heather – Practice Manager
Just a quick thank you for sending one of your bonsai’s to my friend for her birthday. She was delighted with it! You made the nightmare of choosing a present really easy!! Many thanks again