Based on 52 reviews
Amazing customer service on Instagram And rest bonsai arrived next day safely So happy
Absolutely brilliant. Would throughly recommend!!! Excellent advice and a brilliant bonsai. I’ll be sure to keep coming back for all my bonsai needs
I absolutely love this company - I've now bought 2 bonsai from them and they are absolutely beautiful; in great condition with new leaves and clearly well cared for (as well as speedy delivery). They also do great tools and products to help care for your bonsai. The advice on their website and videos are really informative too - a great place to start if you have any concerns.
I ordered this week for a Christmas present and I was not getting any updates with UPS which I assume there was delays which was no fault of Bonsai Direct, however the customer service was outstanding as soon as I advised of this issue and asked for an update on my order I received an email followed by a call (cannot remember the name) explaining that they have sent a new tree next day delivery with DPD which was received in time. Thank you so much and love the tree 🙂
Above and beyond customer service! I had a rather complex corporate order and a received a phone call directly from Sarah at Bonsai Direct who sorted the whole thing out for me, quickly and easily. Very impressive customer service, thank you!
I have left my review for a few weeks to see how the bonsai would settle in. I bought my first bonsai from bonsai direct, and I can honestly say that the service is amazing. I ordered at 3pm on a Wednesday and it arrived beautifully packaged on the Thursday morning. there are care instructions in the box and loads of info on their website and the bonsai is doing great. I would definitely recommend.
Fantastic service all the way through from when I placed the order through to delivery. I paid for next day delivery and got it, which is very rare these days and I also had regular updates on when my delivery could be expected. When the delivery arrived the Bonsai was in excellent condition and it was evident that a lot of care had been taken with the tree and there was nothing missing from the gift package I had ordered. I will most definitely be recommending you and ordering from you again.