Welcome to Bonsai Direct! Please use the tabs below to find loads of info and answers to any questions or concerns you may have.
If you can’t find the answer to your question, please use the form on the relevant tab to contact us.

Popular Questions

I’m a beginner and would like some tips

If you’re new to the world of bonsai, then we are so glad you have joined us! Here are some Do’s and Don’ts to help you get started:

Do check your bonsai daily for waterDon’t let your bonsai dry out or get too wet
Do use your finger to check the dampness of the soilDon’t use a moisture meter – they are unreliable
Do water when the soil is just damp to the touchDon’t leave your bonsai standing in a container of water for a prolonged period of time
Do keep your bonsai well-pruned, as this encourages new buds to formDon’t cover the soil surface with pebbles or gravel, as this makes it hard to tell when the bonsai needs watering
Do position your bonsai somewhere in a bright location, avoiding hot object such as radiators.Don’t leave your bonsai on a hot windowsill during summer
Do repot your bonsai every 1 – 5 yearsDon’t repot your bonsai if it isn’t looking too great
Do feed indoor bonsai weekly, and weekly during the summer for outdoor bonsaiDon’t feed your bonsai if it is struggling
Do spray your bonsai regularly with a tested insecticide, and spray under the leaves as well as on topDon’t spray your bonsai with vinegar – we have noticed a lot of blogs and pages recommending this, but it will kill the leaves
Do check out our care pages, which include loads of great information and helpful videosDon’t believe everything you read online – there is a lot of misinformation about caring for bonsai online, and a lot of this can actually cause your bonsai to suffer

The 4 most important things for a bonsai:

  1. Water – watering is the most important part of caring for a bonsai. Please ensure that the soil is kept just damp at all times.
  2. Light – no plant is able to grow without natural daylight. Please ensure that your bonsai gets plenty of sunlight throughout the day.
  3. Food – bonsai are reliant on us for everything, so we need to make sure they get all the nutrients they need.
  4. Temperature – indoor bonsai in particular like to be kept at roughly room temperature. If they get cold, they can often drop their leaves and struggle to grow. If they get too hot, they can dry out.
  • Bonsai Watering Set
    Bonsai Watering Kit – Choose the watering can colour!
    Product on sale
  • Brass Bonsai tree mister
    Brass Finish Bonsai Mister
  • Nickel bonsai tree mister for sale
    Nickel Finish Bonsai Tree Mister – Silver
  • Quality bonsai tree root shears
    Chinese Top Quality Bonsai Root Shears
  • Twig shear for pruning small twigs and branches on bonsai trees
    Chinese Top Quality Bonsai Twig Shears
  • Glass bonsai mister for increasing humidity
    Glass Bonsai Mister/Sprayer – 250ml
  • BugClear Ultra Gun
    Large 1L Insecticide Suitable for Bonsai – BugClear™ Ultra Gun! – Treats Caterpillars
  • Roseclear Ultra concentrate
    RoseClear ® Ultra – 200ml Concentrated Bonsai Insecticide & Fungicide
  • Fine long handled bonsai pruning scissors
    Chinese Top Quality Long-Handled Bonsai Fine Pruning Scissors [205mm]

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This helps us resolve your problem more promptly. We also communicate directly with DPD who need us to ensure damages are reported within 24 hours of delivery.
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You may wish to send us a photo of the items that you have received
Click or drag files to this area to upload. You can upload up to 4 files.

Still need more help? If the tabs above don’t answer your question, we are here to help.

We regret that we are unable to refund or exchange any bonsai after 7 days of delivery. This is because they are live plants and we find that after this time they have been out of our care for too long. However, we are always here to help, so contact us and send a photo using the button below. Thank you for your understanding.

Office Hours:
9:00 – 16:00, Mon – Fri

Please Note: We do not work weekends or bank holidays
01363 877752 (Sales Only)

We regret we are unable to answer specific bonsai care and health questions over the phone, so kindly email a photo using the button above.
Bonsai Direct (Office Only)
Upcott Barns,
Morchard Bishop
EX17 6NG

Please note, if you have requested Monday delivery DPD may try to deliver over the weekend. This is to help prevent them falling behind, you can control this once you have received your 1-hour time slot.