Contact Us
Everyone needs a little help from time to time. That’s why our friendly Bonsai Direct team is always here to support you, whether you’re choosing your first bonsai, caring for an existing tree, or simply need a bit of guidance along the way. You’ll find all the ways to get in touch with us below—we’re always happy to help and will do our best to respond as quickly as possible.
Our office hours are 9:00 – 16:00, Monday – Friday (excluding bank holidays). Please leave us a message and we will get back to you as soon as possible.
For Sales Help:
Email: You can email any queries via our Contact Form below.
Phone: To talk to one of our lovely team members about an order, please give us a call on 07860 165086 (Sales Only).
Bonsai Aftercare
If you have questions about your bonsai, please send us some photos. We can help much better if we can see your bonsai.
WhatsApp or Text: Send us some pictures on 07860 165086. We regret we are unable to answer bonsai aftercare questions by phone.
Email: You can email any queries via our Contact Form below.
DPD
99% of orders arrive on the selected date. If you need help with a delivery, please call DPD:
0121 275 0500
If you have requested Monday delivery, DPD may try to deliver over the weekend to keep on top of parcels. You can control the delivery date once you have received your 1-hour time slot.
Address (Office Only)
Bonsai Direct (Office Only)
Upcott Barns,
Morchard Bishop
Devon
EX17 6NG
Please use the tabs below for information and answers to any questions you may have.
Understanding Plant Passports: What They Mean for You and Bonsai Direct
Join Sarah, our expert bonsai enthusiast, in this informative video. Sarah delves into the significance of Plant Passports and their importance to both you and us here at Bonsai Direct. As regulations surrounding plant import and export continue to evolve, it’s crucial to understand the role of Plant Passports. Thus ensuring the health and safety of our bonsai trees. Sarah breaks down the key concepts. Explaining how Plant Passports help to track the origin, health status, and compliance of our bonsai specimens. Whether you’re a seasoned bonsai enthusiast or new to the hobby, this video provides valuable insights into the regulations governing the bonsai industry and how we at Bonsai Direct prioritise the well-being of our trees and customers. Don’t miss out on this essential information. Watch now and gain a deeper understanding of Plant Passports and their significance in the world of bonsai!
At Bonsai Direct, you will either find details of your Plant Passport number on the label of the delivery box or on the order confirmation received by email.
1 What is a UK Plant Passport (PP)?
A UK Plant Passport (PP) is an official label for the movement of plants within Great Britain (GB). It demonstrates compliance with all plant health requirements for the relevant plant.
2 What is the purpose of Bonsai Plant Passports (PP)?
PPs ensure that plants are traced throughout the supply chain and declare compliance with plant health requirements such as freedom from pests.
3 What information does a Plant Passport (PP) contain?
A Plant Passport (PP) may simply be very small text line. It is not an official document like a UK passport. It may just be a code. This code will not mean anything to you. It is just a number which will relate to the nursery upon which the bonsai tree was grown. It identifies the batch of the bonsai plants on our nursery.
UK Plant Passport Format
The UK plant passport will contain the information shown on the left.
UK plant passports contain the following information
- include the words ‘UK Plant Passport’
- include the letters ‘A, B, C, D’, known as ‘parts A to D’, with information following each letter
- part B (registration number) must not have a ‘GB’ prefix because this was only necessary on EU plant passports to differentiate between member states
- the words ‘UK Plant Passport’ must be printed in English at the top of the plant passport
- no flag
