Contact Us
Everyone needs a little help from time to time. That’s why our friendly Bonsai Direct team is always here to support you, whether you’re choosing your first bonsai, caring for an existing tree, or simply need a bit of guidance along the way. You’ll find all the ways to get in touch with us below—we’re always happy to help and will do our best to respond as quickly as possible.
Our office hours are 9:00 – 16:00, Monday – Friday (excluding bank holidays). Please leave us a message and we will get back to you as soon as possible.
For Sales Help:
Email: You can email any queries via our Contact Form below.
Phone: To talk to one of our lovely team members about an order, please give us a call on 07860 165086 (Sales Only).
Bonsai Aftercare
If you have questions about your bonsai, please send us some photos. We can help much better if we can see your bonsai.
WhatsApp or Text: Send us some pictures on 07860 165086. We regret we are unable to answer bonsai aftercare questions by phone.
Email: You can email any queries via our Contact Form below.
DPD
99% of orders arrive on the selected date. If you need help with a delivery, please call DPD:
0121 275 0500
If you have requested Monday delivery, DPD may try to deliver over the weekend to keep on top of parcels. You can control the delivery date once you have received your 1-hour time slot.
Address (Office Only)
Bonsai Direct (Office Only)
Upcott Barns,
Morchard Bishop
Devon
EX17 6NG
Please use the tabs below for information and answers to any questions you may have.
Seasonal variations could mean that some species of bonsai tree are not as ‘leafy’ as photographed.
Due to seasonal variations and the bonsai pruning process, your bonsai may arrive with only a few leaves. Or, depending on species, it may arrive with none at all (if the bonsai is a deciduous outdoor variety). This is perfectly normal and nothing to worry about. All our bonsai are methodically checked, cleaned and pruned just before dispatch. Most bonsai do a leaf drop throughout the seasons.
Pruning is an essential part of the bonsai process. It is what keeps the bonsai small and in shape. Please see our bonsai pruning guides for more information. Leaves are beautiful but aesthetically, they are just the icing on the cake; the true beauty of the tree lies within.
Take a walk through the woods during winter and the deciduous trees like Oak, beech and birch will all be void of leaves. This allows us to see and appreciate the parts of the tree that during summer are covered up. When spring breaks tiny buds break forth, and new leaves are born.
Whilst indoor bonsai do not drop all of their leaves during winter, they will drop the older ones. This can leave the branches looking a little bare for a few weeks, but over Spring you will see loads go green dots appearing. These dots form buds, which soon burst open, filling out the tree. We find this process extremely rewarding to experience, and we hope you do too.
Some species of bonsai are more likely to do a seasonal leaf drop than others. The Chinese Elm can do a dramatic leaf drop over winter, but redbuds quickly with bright green leaves.
How can I encourage new buds to form?
The most important thing you can do is to keep the soil just damp to the touch, as explained in our watering video. This is essential for maintaining a healthy bonsai. Apart from this, please ensure that the bonsai has plenty of natural daylight, but is out of direct sunlight.
Misting the leaves and branches regularly with water or our bonsai mist will also encourage new buds, and will keep leaves looking fresh and healthy. If you have any concerns about your bonsai, please get in touch with us, and we will be more than happy to help.
