Welcome to Bonsai Direct! Please use the tabs below to find loads of info and answers to any questions or concerns you may have.
If you can’t find the answer to your question, please use the form on the relevant tab to contact us.

Something Else

My bonsai has been delivered and there aren’t many leaves, has it done a leaf drop?

New Buds Forming

Due to seasonal variations and the bonsai pruning process, your bonsai may arrive with only a few leaves. Or, depending on species, it may arrive with none at all (if the bonsai is a deciduous outdoor variety). This is perfectly normal and nothing to worry about. All our bonsai are methodically checked, cleaned and pruned just before dispatch. Most bonsai do a leaf drop throughout the seasons.

Pruning is an essential part of the bonsai process. It is what keeps the bonsai small and in shape. Please see our bonsai pruning guides for more information. Leaves are beautiful but aesthetically, they are just the icing on the cake; The true beauty of the tree lies within. 

Take a walk through the woods during winter and the deciduous trees like Oak, beech and birch will all be void of leaves. This allows us to see and appreciate the parts of the tree that during summer are covered up. When spring breaks tiny buds break forth, and new leaves are born.

Whilst indoor bonsai do not drop all of their leaves during winter, they will drop the older ones. This can leave the branches looking a little bare for a few weeks, but over Spring you will see loads go green dots appearing. These dots form buds, which soon burst open, filling out the tree. We find this process extremely rewarding to experience, and we hope you do too.

New Leaves Growing

How can I encourage new buds to form?

The most important thing you can do is to keep the soil just damp to the touch, as explained in our watering video. This is essential for maintaining a healthy bonsai. Apart from this, please ensure that the bonsai has plenty of natural daylight, but is out of direct sunlight.

Misting the leaves and branches regularly with water or our bonsai mist will also encourage new buds, and will keep leaves looking fresh and healthy.

Please keep in touch!

An eco-friendly bonsai tree from a small, independent UK business who are conscious about their sustainability and are helping to fight the fight for clean air.

If you are unsure about which bonsai tree is best for you, for your gift, or you have any other queries, please contact us and one of our friendly team will get back to you.

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This helps us resolve your problem more promptly. We also communicate directly with DPD who need us to ensure damages are reported within 24 hours of delivery.
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You may wish to send us a photo of the items that you have received
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Still need more help? If the tabs above don’t answer your question, we are here to help.

We regret that we are unable to refund or exchange any bonsai after 7 days of delivery. This is because they are live plants and we find that after this time they have been out of our care for too long. However, we are always here to help, so contact us and send a photo using the button below. Thank you for your understanding.

Office Hours:
9:00 – 16:00, Mon – Fri

Please Note: We do not work weekends or bank holidays
01363 877752 (Sales Only)

We regret we are unable to answer specific bonsai care and health questions over the phone, so kindly email a photo using the button above.
Bonsai Direct (Office Only)
Upcott Barns,
Morchard Bishop
EX17 6NG

Please note, if you have requested Monday delivery DPD may try to deliver over the weekend. This is to help prevent them falling behind, you can control this once you have received your 1-hour time slot.