Contact Us
Everyone needs a little help from time to time. That’s why our friendly Bonsai Direct team is always here to support you, whether you’re choosing your first bonsai, caring for an existing tree, or simply need a bit of guidance along the way. You’ll find all the ways to get in touch with us below—we’re always happy to help and will do our best to respond as quickly as possible.
Our office hours are 9:00 – 16:00, Monday – Friday (excluding bank holidays). Please leave us a message and we will get back to you as soon as possible.
For Sales Help:
Email: You can email any queries via our Contact Form below.
Phone: To talk to one of our lovely team members about an order, please give us a call on 07860 165086 (Sales Only).
Bonsai Aftercare
If you have questions about your bonsai, please send us some photos. We can help much better if we can see your bonsai.
WhatsApp or Text: Send us some pictures on 07860 165086. We regret we are unable to answer bonsai aftercare questions by phone.
Email: You can email any queries via our Contact Form below.
DPD
99% of orders arrive on the selected date. If you need help with a delivery, please call DPD:
0121 275 0500
If you have requested Monday delivery, DPD may try to deliver over the weekend to keep on top of parcels. You can control the delivery date once you have received your 1-hour time slot.
Address (Office Only)
Bonsai Direct (Office Only)
Upcott Barns,
Morchard Bishop
Devon
EX17 6NG
Please use the tabs below for information and answers to any questions you may have.
The 4 most important things for a bonsai:
- Water – watering is the most important part of caring for a bonsai. Please check the soil daily and ensure it is always just damp at all times.
- Light – no plant is able to grow without natural daylight. Please ensure that your bonsai gets plenty of sunlight throughout the day, but avoid direct sunlight.
- Food – bonsai are reliant on us for everything, we need to make sure they get all the nutrients they need. Please feed once a week with a bonsai fertiliser.
- Temperature – indoor bonsai in particular like to be kept at roughly room temperature. If they get cold, they can often drop their leaves and struggle to grow. If they get too hot, they can dry out.
Bonsai Dos and Don’ts
| Do | Don’t |
|---|---|
| ✔️Check your bonsai daily for water. Water when the soil is just damp to the touch. | ✖️Don’t let your bonsai dry out or get too wet. |
| ✔️Use your finger to check the dampness of the soil. | ✖️Don’t completely rely on a moisture meter for watering – they can be a helpful tool but are not perfect. |
| ✔️Buy a bonsai tree variety that is suitable for your environment. If you are unsure, get in touch with us. | ✖️Don’t leave your bonsai standing in a container of water for a prolonged period of time. |
| ✔️Keep your bonsai well-pruned, as this encourages new buds to form. | ✖️Don’t cover the soil surface with pebbles or gravel, as this makes it hard to tell when the bonsai needs watering. |
| ✔️Position your bonsai somewhere in a bright location, avoiding hot object such as radiators. | ✖️Don’t leave your bonsai on a hot windowsill during summer. |
| ✔️Repot your bonsai every 1 – 5 years. | ✖️Don’t repot your bonsai if it is struggling. |
| ✔️Feed indoor bonsai weekly year round, and weekly during the spring, summer, and beginning of autumn for outdoor bonsai. Do not feed outdoor bonsai trough winter. | ✖️Don’t feed your bonsai if it is struggling. |
| ✔️Spray your bonsai regularly with a tested insecticide, and spray under the leaves as well as on top. | ✖️Don’t spray your bonsai with vinegar – we have noticed a lot of blogs and pages recommending this, but it will kill the leaves. |
| ✔️Check out our care pages, which include loads of great information and helpful videos. Follow us on YouTube for more tips and tricks, and to learn more about the world of bonsai. | ✖️Don’t believe everything you read online – there is a lot of misinformation about caring for bonsai online, and a lot of this can actually cause your bonsai to suffer. Instead, learn about the world of bonsai from specialist bonsai growers. |
