Contact Us
Everyone needs a little help from time to time. That’s why our friendly Bonsai Direct team is always here to support you, whether you’re choosing your first bonsai, caring for an existing tree, or simply need a bit of guidance along the way. You’ll find all the ways to get in touch with us below—we’re always happy to help and will do our best to respond as quickly as possible.
Our office hours are 9:00 – 16:00, Monday – Friday (excluding bank holidays). Please leave us a message and we will get back to you as soon as possible.
For Sales Help:
Email: You can email any queries via our Contact Form below.
Phone: To talk to one of our lovely team members about an order, please give us a call on 07860 165086 (Sales Only).
Bonsai Aftercare
If you have questions about your bonsai, please send us some photos. We can help much better if we can see your bonsai.
WhatsApp or Text: Send us some pictures on 07860 165086. We regret we are unable to answer bonsai aftercare questions by phone.
Email: You can email any queries via our Contact Form below.
DPD
99% of orders arrive on the selected date. If you need help with a delivery, please call DPD:
0121 275 0500
If you have requested Monday delivery, DPD may try to deliver over the weekend to keep on top of parcels. You can control the delivery date once you have received your 1-hour time slot.
Address (Office Only)
Bonsai Direct (Office Only)
Upcott Barns,
Morchard Bishop
Devon
EX17 6NG
Please use the tabs below for information and answers to any questions you may have.
One of my items is damaged. What can I do?
We are so sorry if one of your items has arrived damaged. Please send us a photo, along with you order number, within 24 hours of delivery. This is to allow us to meet courier services Terms and Conditions. We will do our best to replace any item that has been delivered damaged.
Sometimes we might be out of stock of an item that has arrived damaged. In this case, we will be happy to offer you an alternative or a refund for this item.
If the broken item is a bonsai, please let us know as soon as possible! We regret that after 24 hours, we will no longer be able to refund or replace a damaged bonsai. This is because they are living plants and are perishable.
Please note, our generic range bonsai are potted in “standard range” pots. These are a budget friendly pot, allowing us to keep the prices low and offer you lovely bonsai at an affordable cost. Each pot is handmade and hand glazed, therefore at times they do contain small blemishes or slightly wobble. We check all of our pots on dispatch to ensure they are not integrally damaged, but we regret that we cannot replace any pots with small imperfections.
Why do we need to know of damaged items within 24 hours?
To allow us to assess and aid affected bonsai, the quicker you get in touch with us, the sooner we can help you and the bonsai, and this also allows us to meet our courier’s Terms and Conditions.
Please keep in touch!
An eco-friendly bonsai tree from a small, independent UK business who are conscious about their sustainability and are helping to fight the fight for clean air.
If you are unsure about which bonsai tree is best for you, for your gift, or you have any other queries, please contact us and one of our friendly team will get back to you.
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