Contact Us
Everyone needs a little help from time to time. That’s why our friendly Bonsai Direct team is always here to support you, whether you’re choosing your first bonsai, caring for an existing tree, or simply need a bit of guidance along the way. You’ll find all the ways to get in touch with us below—we’re always happy to help and will do our best to respond as quickly as possible.
Our office hours are 9:00 – 16:00, Monday – Friday (excluding bank holidays). Please leave us a message and we will get back to you as soon as possible.
For Sales Help:
Email: You can email any queries via our Contact Form below.
Phone: To talk to one of our lovely team members about an order, please give us a call on 07860 165086 (Sales Only).
Bonsai Aftercare
If you have questions about your bonsai, please send us some photos. We can help much better if we can see your bonsai.
WhatsApp or Text: Send us some pictures on 07860 165086. We regret we are unable to answer bonsai aftercare questions by phone.
Email: You can email any queries via our Contact Form below.
DPD
99% of orders arrive on the selected date. If you need help with a delivery, please call DPD:
0121 275 0500
If you have requested Monday delivery, DPD may try to deliver over the weekend to keep on top of parcels. You can control the delivery date once you have received your 1-hour time slot.
Address (Office Only)
Bonsai Direct (Office Only)
Upcott Barns,
Morchard Bishop
Devon
EX17 6NG
Please use the tabs below for information and answers to any questions you may have.
Will the bonsai come in a pot?
The word ‘bonsai’ can be literally translated into ‘potted tree’. Therefore, you can’t have a bonsai without a pot. So all of our bonsai are potted into the pot (or similar) that the bonsai is photographed in.
Please note that not all of our bonsai come with a drip tray. Check the product description carefully to check what is included.
Our Premium range indoor bonsai come in different coloured, higher quality pots. This range also comes with the drip tray.
Our generic range bonsai are potted in “standard range” pots. These are a budget friendly pot, allowing us to keep the prices low and offer you lovely bonsai at an affordable cost. Each pot is handmade and hand glazed, therefore at times they do contain small blemishes or slightly wobble. We check all of our pots on dispatch to ensure they are not integrally damaged. However, we regret that we cannot replace any pots with small imperfections.
Premium Quality Bonsai Pots
If you wish to change your bonsai pot, we offer a wide range of glazed ceramic pots. All pots over £25 come with a free repotting kit, including wire, mesh, soil, a chopstick, and a repotting guide. You can also watch out repotting video for more information. Indoor bonsai can be repotted at any time of the year. Outdoor bonsai should only be repotted during the dormant period (winter) – February is often the best time for repotting.
