Contact Us
Everyone needs a little help from time to time. That’s why our friendly Bonsai Direct team is always here to support you, whether you’re choosing your first bonsai, caring for an existing tree, or simply need a bit of guidance along the way. You’ll find all the ways to get in touch with us below—we’re always happy to help and will do our best to respond as quickly as possible.
Our office hours are 9:00 – 16:00, Monday – Friday (excluding bank holidays). Please leave us a message and we will get back to you as soon as possible.
For Sales Help:
Email: You can email any queries via our Contact Form below.
Phone: To talk to one of our lovely team members about an order, please give us a call on 07860 165086 (Sales Only).
Bonsai Aftercare
If you have questions about your bonsai, please send us some photos. We can help much better if we can see your bonsai.
WhatsApp or Text: Send us some pictures on 07860 165086. We regret we are unable to answer bonsai aftercare questions by phone.
Email: You can email any queries via our Contact Form below.
DPD
99% of orders arrive on the selected date. If you need help with a delivery, please call DPD:
0121 275 0500
If you have requested Monday delivery, DPD may try to deliver over the weekend to keep on top of parcels. You can control the delivery date once you have received your 1-hour time slot.
Please use the tabs below for information and answers to any questions you may have.
Why Is My Order Being Delivered Early?
If you have chosen a Sunday or Monday delivery, you may receive a notification from DPD offering an earlier date. In some cases, they may even attempt to deliver a day ahead of your selected date.
This happens because DPD occasionally experiences higher parcel volumes, particularly after busy periods. To keep deliveries running smoothly, they sometimes use weekends to deliver parcels earlier than planned. As a result, some customers are offered an earlier slot.
You’re Always in Control
If this suits you, there’s nothing you need to do. Simply accept the new date and enjoy your bonsai sooner.
However, if you won’t be home or you’d prefer to receive your order on your original delivery date, you can easily change it using the DPD notification. The process only takes a few moments and allows you to select a more convenient date.
How to Change Your Delivery Date
- Open the delivery notification you received from DPD.
- Click ‘Show My Options’.
- Select ‘Change This Delivery’.
- Click ‘Change The Delivery Day’.
- Choose your original date (or another available date that suits you).
- Confirm your selection.
DPD will then update your delivery schedule.
Why We Mention Early Delivery
At Bonsai Direct, we carefully schedule every dispatch to arrive on the date you request. Occasionally, however, DPD may bring your parcel forward as part of their own planning.
Because every bonsai is a living tree, we want you to receive it when you’re available to welcome it into its new home. If DPD offers an earlier date that isn’t convenient, we recommend changing the date through their app or delivery notification to ensure your bonsai arrives at the best possible time. For more info, check out our delivery page.
