Welcome to Bonsai Direct! Please use the tabs below to find loads of info and answers to any questions or concerns you may have.
If you can’t find the answer to your question, please use the form on the relevant tab to contact us.

Something Else

Why is my order being delivered early? Why you may receive an early delivery.

If you have booked delivery for a Sunday or Monday, there is a slight chance that DPD will try to deliver a little early. This is because they are struggling to keep on top of the increased volumes, and are using weekends to try and keep ahead.

However, if this is not convenient for you, you can use the DPD notification that you have received to change the delivery date back to the original date, so you are in complete control.

To change the delivery date:

Firstly, click on the ‘Show My Options’ button on your DPD notification
Next, click on the ‘Change This Delivery’ button
Then, click on ‘Change My Delivery Date’
Select the original delivery date to move it back to then

Please keep in touch!

An eco-friendly bonsai tree from a small, independent UK business. We are conscious about our sustainability and are helping to fight the fight for clean air.

If you are unsure about which bonsai tree is best for you, for your gift, or you have any other queries, please contact us and one of our friendly team will get back to you.

Make sure you sign up for our newsletter  (at the bottom of the page). You will gain priority access to new products and exclusive offers. You can also find us on Facebook, Instagram, Twitter, TikTok and Pinterest for behind the scenes, tutorials and lots of other care advice!

Click or drag files to this area to upload. You can upload up to 4 files.
This helps us resolve your problem more promptly. We also communicate directly with DPD who need us to ensure damages are reported within 24 hours of delivery.
Click or drag files to this area to upload. You can upload up to 3 files.
You may wish to send us a photo of the items that you have received
Click or drag files to this area to upload. You can upload up to 4 files.

Still need more help? If the tabs above don’t answer your question, we are here to help.

We regret that we are unable to refund or exchange any bonsai after 7 days of delivery. This is because they are live plants and we find that after this time they have been out of our care for too long. However, we are always here to help, so contact us and send a photo using the button below. Thank you for your understanding.

Office Hours:
9:00 – 16:00, Mon – Fri

Please Note: We do not work weekends or bank holidays
Phone:
01363 877752 (Sales Only)

We regret we are unable to answer specific bonsai care and health questions over the phone, so kindly email a photo using the button above.
Address:
Bonsai Direct (Office Only)
Upcott Barns,
Morchard Bishop
Devon
EX17 6NG

Please note, if you have requested Monday delivery DPD may try to deliver over the weekend. This is to help prevent them falling behind, you can control this once you have received your 1-hour time slot.