Contact Us

Everyone needs a little help from time to time. That’s why our friendly Bonsai Direct team is always here to support you, whether you’re choosing your first bonsai, caring for an existing tree, or simply need a bit of guidance along the way. You’ll find all the ways to get in touch with us below—we’re always happy to help and will do our best to respond as quickly as possible.

Our office hours are 9:00 – 16:00, Monday – Friday (excluding bank holidays). Please leave us a message and we will get back to you as soon as possible.


For Sales Help:

Email: You can email any queries via our Contact Form below.

Phone: To talk to one of our lovely team members about an order, please give us a call on 07860 165086 (Sales Only).


Bonsai Aftercare

If you have questions about your bonsai, please send us some photos. We can help much better if we can see your bonsai.

WhatsApp or Text: Send us some pictures on 07860 165086. We regret we are unable to answer bonsai aftercare questions by phone.

Email: You can email any queries via our Contact Form below.


DPD

99% of orders arrive on the selected date. If you need help with a delivery, please call DPD:

0121 275 0500

If you have requested Monday delivery, DPD may try to deliver over the weekend to keep on top of parcels. You can control the delivery date once you have received your 1-hour time slot.


Address (Office Only)

Bonsai Direct (Office Only)
Upcott Barns,
Morchard Bishop
Devon
EX17 6NG

Please use the tabs below for information and answers to any questions you may have.

The Art of Bonsai
Japanese Pine bonsai tree - A prominent bonsai species in the art of bonsai tree growing

Bonsai Background

The art of growing miniature trees in ornamental pots has been practised for centuries. In summary, our bonsai background originated first in China, then Japan and gradually all over the world. Chinese Emperors would wish their artists to re-create beautiful landscapes, in miniature, that they had experienced during their travels. We still use the same traditional techniques to grow bonsai.

Bonsai, the captivating art of growing miniature trees, has a rich and ancient history that traces back to ancient China over a thousand years ago. Initially called “penzai” in China, it involved cultivating small trees in pots, emphasising the harmony between nature and human creativity.

As the practice evolved, it found its way to Japan, where the term “bonsai” emerged, meaning “tree planted in a pot.” The Japanese took bonsai to new heights. Transforming it into a refined art form characterised by meticulous pruning, shaping, and styling. Bonsai became a symbol of balance, beauty, and the profound connection between humanity and the natural world.

We can split the Japanese word ‘bonsai’ into ‘bon’ meaning tray or pot and ‘sai’ meaning tree or plant. Thus, you cannot have a bonsai without both a tree and a pot.

Throughout the centuries, bonsai has reflected cultural influences and artistic expressions. It embodies patience and a deep appreciation for the beauty of nature. Bonsai trees, carefully nurtured and shaped, are often meant to resemble ancient, weathered trees found in the wild, Thereby, creating a sense of harmony and tranquility.

When growing bonsai we take our inspiration from the natural beauty surrounding us. We study the shapes and characteristics of full grown trees and display these features in the artistic form of bonsai.

Today, bonsai has become a global hobby and art form, with enthusiasts worldwide cultivating these miniature trees. The history of bonsai is a testament to the enduring allure of nature’s beauty, carefully curated in small, captivating living sculptures.

Drag & Drop Files, Choose Files to Upload You can upload up to 4 files.
This helps us resolve your problem more promptly. We also communicate directly with DPD who need us to ensure damages are reported within 24 hours of delivery.



Drag & Drop Files, Choose Files to Upload You can upload up to 3 files.
You may wish to send us a photo of the items that you have received


Drag & Drop Files, Choose Files to Upload You can upload up to 4 files.