Contact Us

Everyone needs a little help from time to time. That’s why our friendly Bonsai Direct team is always here to support you, whether you’re choosing your first bonsai, caring for an existing tree, or simply need a bit of guidance along the way. You’ll find all the ways to get in touch with us below—we’re always happy to help and will do our best to respond as quickly as possible.

Our office hours are 9:00 – 16:00, Monday – Friday (excluding bank holidays). Please leave us a message and we will get back to you as soon as possible.

For Sales Help:

Email: You can email any queries via our Contact Form below.

Email Us

Phone: To talk to one of our lovely team members about an order, please give us a call on 07860 165086 (Sales Only).

Bonsai Aftercare

If you have questions about your bonsai, please send us some photos. We can help much better if we can see your bonsai.

WhatsApp or Text: Send us some pictures on 07860 165086. We regret we are unable to answer bonsai aftercare questions by phone.

Email: You can email any queries via our Contact Form below.

Email Us

DPD

99% of orders arrive on the selected date. If you need help with a delivery, please call DPD:

0121 275 0500

If you have requested Monday delivery, DPD may try to deliver over the weekend to keep on top of parcels. You can control the delivery date once you have received your 1-hour time slot.

Address (Office Only)

Bonsai Direct (Office Only)
Upcott Barns,
Morchard Bishop
Devon
EX17 6NG

Please use the tabs below for information and answers to any questions you may have.

The Art of Bonsai

Bonsai Height | How we Measure of Bonsai Trees?

The definition of a bonsai is a tree in a pot. The Japanese word ‘bonsai’ is broken down into ‘bon’, meaning pot or dish, and ‘sai’ meaning tree or plant. Therefore, a tree without a pot is just a tree, and a pot without a tree is just a pot. It is only when we put the tree and the pot together that we get a bonsai. Because you cannot have a bonsai without both the tree and the pot, we take the bonsai height from the bottom of the pot to the top of the tree, to give the total height of the bonsai. We measure all our bonsai in cm.

When measuring the overall size of a bonsai tree, it’s important to note that there might be a variation of up to 10%. This fluctuation is be attributed to several factors. One of which is the seasonal growth cycle. Bonsai trees often experience more vigorous leaf growth during spring and summer, influencing their overall height at different times of the year.

Bonsai Height - Showing how we measure the total height of a bonsai tree

Additionally, frequent pruning is a common practice in bonsai care. It can occur weekly during the main growing season. This trimming can introduce variations in height as well. Despite our efforts to maintain consistency, individual bonsai trees may exhibit slight differences even when aiming for the same advertised height. These natural fluctuations contribute to the uniqueness of each bonsai.

If you view the ‘specifications’ tab on every bonsai tree product this will give you an overview of the overall height of the bonsai, its age, trunk diameter and pot size. We hope that you find this information helpful to choosing a bonsai for your specific position.

Drag & Drop Files, Choose Files to Upload You can upload up to 4 files.
This helps us resolve your problem more promptly. We also communicate directly with DPD who need us to ensure damages are reported within 24 hours of delivery.



Drag & Drop Files, Choose Files to Upload You can upload up to 3 files.
You may wish to send us a photo of the items that you have received


Drag & Drop Files, Choose Files to Upload You can upload up to 4 files.