Contact Us
Everyone needs a little help from time to time. That’s why our friendly Bonsai Direct team is always here to support you, whether you’re choosing your first bonsai, caring for an existing tree, or simply need a bit of guidance along the way. You’ll find all the ways to get in touch with us below—we’re always happy to help and will do our best to respond as quickly as possible.
Our office hours are 9:00 – 16:00, Monday – Friday (excluding bank holidays). Please leave us a message and we will get back to you as soon as possible.
For Sales Help:
Email: You can email any queries via our Contact Form below.
Phone: To talk to one of our lovely team members about an order, please give us a call on 07860 165086 (Sales Only).
Bonsai Aftercare
If you have questions about your bonsai, please send us some photos. We can help much better if we can see your bonsai.
WhatsApp or Text: Send us some pictures on 07860 165086. We regret we are unable to answer bonsai aftercare questions by phone.
Email: You can email any queries via our Contact Form below.
DPD
99% of orders arrive on the selected date. If you need help with a delivery, please call DPD:
0121 275 0500
If you have requested Monday delivery, DPD may try to deliver over the weekend to keep on top of parcels. You can control the delivery date once you have received your 1-hour time slot.
Address (Office Only)
Bonsai Direct (Office Only)
Upcott Barns,
Morchard Bishop
Devon
EX17 6NG
Please use the tabs below for information and answers to any questions you may have.
Bonsai quality
Bonsai quality and service are our highest priorities. We grow all of our trees with the best possible care and attention to detail. Every week, we check and prune the bonsai. This ensures that they are in the best possible shape. So we hand-style them in the traditional way. Therefore, every bonsai is unique and is artistically beautiful. We assure you we will only send bonsai in perfect health. Our quality bonsai embody the pinnacle of meticulous care and expertise. Cultivated with precision, each tree reflects a harmonious balance of form and vitality. These trees thrive with lush foliage and appealing aesthetics, suitable for both beginners and enthusiasts.
We offer 2 ranges of bonsai. Our premium indoor collection are in better quality pots with ceramic drip trays and are individually photographed. All other indoor bonsai will look very similar to the photograph. Unfortunately, we are unable to individually photograph bonsai that are not in our Premium Range.
Bonsai Direct’s Premium range is a testament to the artistry and dedication when cultivating exquisite living masterpieces. Each bonsai in this collection is meticulously chosen for its rare beauty, superior craftsmanship, and exceptional quality. These sculptures showcase a harmonious blend of artistic finesse and horticultural expertise, embodying the essence of tranquillity and balance. With carefully nurtured roots and precisely pruned branches, Bonsai Direct’s Premium range offers enthusiasts a captivating glimpse into the timeless world of bonsai mastery. Elevating interior spaces with a touch of nature’s elegance, these premium bonsai exemplify the pinnacle of horticultural artistry, inviting enthusiasts to embark on a journey of aesthetic discovery and appreciation.
We offer free next working day on all bonsai. Alternatively, you can choose your preferred delivery date at the checkout. You have the option to add any gifting extras including gift wrap, balloons, and personalised hanging tags once you add the bonsai to the basket. You will also receive a care guide with tips, general variety information and symbolism with each bonsai.
Please keep in touch!
An eco-friendly bonsai tree from a small, independent UK business who are conscious about their sustainability and are helping to fight the fight for clean air.
If you are unsure about which bonsai tree is best for you, for your gift, or you have any other queries, please contact us and one of our friendly team will get back to you.
Make sure you sign up for our newsletter (at the bottom of the page) for priority access to new products and exclusive offers. You can also find us on Facebook, Instagram, Twitter, TikTok and Pinterest for behind the scenes, tutorials and lots of other care advice!
