Contact Us
Everyone needs a little help from time to time. That’s why our friendly Bonsai Direct team is always here to support you, whether you’re choosing your first bonsai, caring for an existing tree, or simply need a bit of guidance along the way. You’ll find all the ways to get in touch with us below—we’re always happy to help and will do our best to respond as quickly as possible.
Our office hours are 9:00 – 16:00, Monday – Friday (excluding bank holidays). Please leave us a message and we will get back to you as soon as possible.
For Sales Help:
Email: You can email any queries via our Contact Form below.
Phone: To talk to one of our lovely team members about an order, please give us a call on 07860 165086 (Sales Only).
Bonsai Aftercare
If you have questions about your bonsai, please send us some photos. We can help much better if we can see your bonsai.
WhatsApp or Text: Send us some pictures on 07860 165086. We regret we are unable to answer bonsai aftercare questions by phone.
Email: You can email any queries via our Contact Form below.
DPD
99% of orders arrive on the selected date. If you need help with a delivery, please call DPD:
0121 275 0500
If you have requested Monday delivery, DPD may try to deliver over the weekend to keep on top of parcels. You can control the delivery date once you have received your 1-hour time slot.
Address (Office Only)
Bonsai Direct (Office Only)
Upcott Barns,
Morchard Bishop
Devon
EX17 6NG
Please use the tabs below for information and answers to any questions you may have.
Bonsai Delivery Information
| Service | When will it arrive? | Charge |
|---|---|---|
| Standard Delivery (England, Wales & Southern Scotland) | Next working day (ordered before 3:25pm) or your chosen date | FREE |
| Premium AM (Weekdays before 1pm) | Next working day (ordered before 3:25pm) or your chosen date | £8.99 |
| Saturday or Sunday | Chosen Saturday / Sunday | £8.99 |
| Highlands & Islands AB37-38, AB54-56, FK17-21, GY, HS, IV1-63, JE, KA27-28, KW1-17, PA20-49, PA60-78, PH19-26, PH30-40, PH42-44, PH49-50, TR21-25 and ZE | Two working days (ordered before 3:25pm) or your chosen date | £7.99 |
| Northern Ireland | Two working days (ordered before 3:25pm) or your chosen date | £7.99 |
FREE UK Mainland Delivery with DPD
We offer FREE next working day delivery on all orders over £30 to England, Wales, and Southern Scotland (including Glasgow and Edinburgh). Place your order on our website by 3:20pm for next day delivery, or choose your delivery date in the calendar at the checkout. We ship all of our orders by DPD and Royal Mail. You will receive the option to reschedule or leave in a safe place. Furthermore, on the morning of delivery, you will get a 1-hour delivery slot.
For smaller orders under £30, we use a tracked Royal Mail service. Standard two-working-day delivery is free. If you are looking for your order to be delivered a little faster, you can upgrade to a First Class next working day delivery for just £3.99.
Premium Bonsai Delivery Options with DPD
For even more convenience, you can upgrade your delivery:
- Morning Delivery (before 1pm) – £8.99
- Saturday or Sunday Delivery – £8.99
Delivery to Highlands, Islands & Northern Ireland
We deliver to these areas for a flat rate of £7.99, with a 2 working day service.
This includes:
- Scottish Highlands
- Scottish Islands
- Northern Ireland
- Postcodes: AB31–39, AB40–56, IV, KW, PA20–78, PH1–50, HS, KA27–28, ZE, IM, BT
🗓 You can also choose your delivery date during checkout.
If you need any help with your delivery or have a specific request, feel free to contact our friendly team.
