Contact Us
Everyone needs a little help from time to time. That’s why our friendly Bonsai Direct team is always here to support you, whether you’re choosing your first bonsai, caring for an existing tree, or simply need a bit of guidance along the way. You’ll find all the ways to get in touch with us below—we’re always happy to help and will do our best to respond as quickly as possible.
Our office hours are 9:00 – 16:00, Monday – Friday (excluding bank holidays). Please leave us a message and we will get back to you as soon as possible.
For Sales Help:
Email: You can email any queries via our Contact Form below.
Phone: To talk to one of our lovely team members about an order, please give us a call on 07860 165086 (Sales Only).
Bonsai Aftercare
If you have questions about your bonsai, please send us some photos. We can help much better if we can see your bonsai.
WhatsApp or Text: Send us some pictures on 07860 165086. We regret we are unable to answer bonsai aftercare questions by phone.
Email: You can email any queries via our Contact Form below.
DPD
99% of orders arrive on the selected date. If you need help with a delivery, please call DPD:
0121 275 0500
If you have requested Monday delivery, DPD may try to deliver over the weekend to keep on top of parcels. You can control the delivery date once you have received your 1-hour time slot.
Address (Office Only)
Bonsai Direct (Office Only)
Upcott Barns,
Morchard Bishop
Devon
EX17 6NG
Please use the tabs below for information and answers to any questions you may have.
We do not include your receipt in the box!
At Bonsai Direct, we know many customers choose our trees as gifts for friends, family, or colleagues. Because of this, we never include a receipt or invoice in the box. This allows you to send a bonsai directly to the recipient without showing any prices or order details. It helps create a more personal and thoughtful unboxing experience.
We focus on presentation as much as the tree itself. When your bonsai arrives, the recipient sees only the tree and its packaging. They can simply enjoy the gift without any distractions. This makes our bonsai ideal for birthdays, celebrations, or corporate gifting.
If you need a receipt or invoice, you can easily access it by email. We send all order confirmations and purchase details to the email address used at checkout. You can download or print your invoice at any time for your records.
If you cannot find your email, our team will be happy to help. Just contact us and we will resend your invoice quickly. This way, you stay in control of your order details while your recipient enjoys a clean and thoughtful gift experience.
