Welcome to Bonsai Direct! Please use the tabs below to find loads of info and answers to any questions or concerns you may have.
If you can’t find the answer to your question, please use the form on the relevant tab to contact us.
Where is my order?
DPD customer services – for any queries after dispatch
0121 275 4815
We regret that we can’t 100% guarantee a delivery date, but almost all bonsai are delivered on time. If you have ordered a bonsai, we will use DPD to deliver you order. DPD will notify you on the morning of delivery of the 1 hour delivery slot, so you will know when to expect your parcel. They will message you either by text or email so kindly check your messages.
We send out a lot of our bonsai accessories by First Class or Second Class Royal Mail. All orders will be dispatched on the day of purchase, but please allow a few days for delivery depending upon the option you have selected as Royal Mail sometimes take a little longer.
Please keep in touch!
An eco-friendly bonsai tree from a small, independent UK business. We are conscious about our sustainability and are helping to fight the fight for clean air.
If you are unsure about which bonsai tree is best for you, for your gift, or you have any other queries, please contact us and one of our friendly team will get back to you.
Make sure you sign up for our newsletter (at the bottom of the page). You will gain priority access to new products and exclusive offers. You can also find us on Facebook, Instagram, Twitter, TikTok and Pinterest for behind the scenes, tutorials and lots of other care advice!
Still need more help? If the tabs above don’t answer your question, we are here to help.
We regret that we are unable to refund or exchange any bonsai after 7 days of delivery. This is because they are live plants and we find that after this time they have been out of our care for too long. However, we are always here to help, so contact us and send a photo using the button below. Thank you for your understanding.
9:00 – 16:00, Mon – Fri
Please Note: We do not work weekends or bank holidays
01363 877752 (Sales Only)
We regret we are unable to answer specific bonsai care and health questions over the phone, so kindly email a photo using the button above.
Bonsai Direct (Office Only)
Please note, if you have requested Monday delivery DPD may try to deliver over the weekend. This is to help prevent them falling behind, you can control this once you have received your 1-hour time slot.