Contact Us
Everyone needs a little help from time to time. That’s why our friendly Bonsai Direct team is always here to support you, whether you’re choosing your first bonsai, caring for an existing tree, or simply need a bit of guidance along the way. You’ll find all the ways to get in touch with us below—we’re always happy to help and will do our best to respond as quickly as possible.
Our office hours are 9:00 – 16:00, Monday – Friday (excluding bank holidays). Please leave us a message and we will get back to you as soon as possible.
For Sales Help:
Email: You can email any queries via our Contact Form below.
Phone: To talk to one of our lovely team members about an order, please give us a call on 07860 165086 (Sales Only).
Bonsai Aftercare
If you have questions about your bonsai, please send us some photos. We can help much better if we can see your bonsai.
WhatsApp or Text: Send us some pictures on 07860 165086. We regret we are unable to answer bonsai aftercare questions by phone.
Email: You can email any queries via our Contact Form below.
DPD
99% of orders arrive on the selected date. If you need help with a delivery, please call DPD:
0121 275 0500
If you have requested Monday delivery, DPD may try to deliver over the weekend to keep on top of parcels. You can control the delivery date once you have received your 1-hour time slot.
Please use the tabs below for information and answers to any questions you may have.
Where is my order?
We understand that you’re looking forward to receiving your bonsai, and we’re committed to getting your order to you as quickly as possible.
Whilst we cannot guarantee a specific delivery date, the vast majority of our orders arrive on time.
Tracking your order
Once your order has been dispatched, you’ll receive a delivery email containing your tracking information (where available).
We send most of our bonsai trees by DPD. You can use the tracking link in your DPD email to follow your parcel’s journey. On the morning of your delivery, DPD will also send you a text message or email with your one-hour delivery window, so you’ll know exactly when to expect your parcel. Please keep an eye on your emails and text messages for these updates.
We send many of our smaller bonsai trees and accessories via Royal Mail First Class or Second Class; we aim to deliver all orders as soon as possible, but delivery can take a few working days depending on the postage option selected. You will receive tracking information from Royal Mail. Please note that Royal Mail delivery times can occasionally be longer than expected. Furthermore, if you have selected delivery on a specific date, we will ship your order 1-2 days before.
If you haven’t received your dispatch confirmation, can’t locate your tracking information, or your order has not arrived within the expected timeframe, please contact our customer service team below. We’ll be happy to investigate and provide you with an update.
DPD customer services – for any queries after dispatch
0121 275 0500
