Contact Us

Everyone needs a little help from time to time. That’s why our friendly Bonsai Direct team is always here to support you, whether you’re choosing your first bonsai, caring for an existing tree, or simply need a bit of guidance along the way. You’ll find all the ways to get in touch with us below—we’re always happy to help and will do our best to respond as quickly as possible.

Our office hours are 9:00 – 16:00, Monday – Friday (excluding bank holidays). Please leave us a message and we will get back to you as soon as possible.


For Sales Help:

Email: You can email any queries via our Contact Form below.

Phone: To talk to one of our lovely team members about an order, please give us a call on 07860 165086 (Sales Only).


Bonsai Aftercare

If you have questions about your bonsai, please send us some photos. We can help much better if we can see your bonsai.

WhatsApp or Text: Send us some pictures on 07860 165086. We regret we are unable to answer bonsai aftercare questions by phone.

Email: You can email any queries via our Contact Form below.


DPD

99% of orders arrive on the selected date. If you need help with a delivery, please call DPD:

0121 275 0500

If you have requested Monday delivery, DPD may try to deliver over the weekend to keep on top of parcels. You can control the delivery date once you have received your 1-hour time slot.


Address (Office Only)

Bonsai Direct (Office Only)
Upcott Barns,
Morchard Bishop
Devon
EX17 6NG

Please use the tabs below for information and answers to any questions you may have.

Bonsai Care

Are bonsai difficult to care for?

Not at all—bonsai are not difficult to care for, especially once you understand their specific needs. With the right care and environment, your bonsai won’t just survive—it will thrive.

In fact, with time, patience, and attention, a bonsai can even outlive you, becoming a treasured heirloom and a lifelong source of calm, focus, and natural beauty in your home, garden, or workspace. Many bonsai owners find that caring for their tree becomes a peaceful and grounding daily ritual—one that offers a deep sense of connection and mindfulness.

Quick Summary for Beginners

Bonsai are surprisingly easy to care for once you know the basics. Check your tree daily, water when the soil is dry, feed regularly, and place it in a suitable position with enough light. They’re not high-maintenance—they just need a little attelntion to detail.

Bonsai Tree for Beginners


How Bonsai Care Differs from Houseplants

While many bonsai can be kept indoors, they should not be treated like typical houseplants. Bonsai are living trees in miniature form, and they require more thoughtful care—particularly when it comes to watering, light, feeding, and repotting.

It’s also important to know whether your bonsai is best suited for indoors or outdoors.


Daily Care Tips

One of the most important things to remember is that bonsai benefit from being checked daily—but that doesn’t mean they need watering every day.

  • Check daily – water only when needed, not by schedule.
  • Gently press the soil with your finger:
    • If the top layer feels dry, it’s time to water.
    • If it still feels damp, check again tomorrow.
  • Avoid routine watering (e.g., “every other day”)—this can lead to overwatering and root issues.

Bonsai Direct bonsai tree fertiliser - suitable for all species

Feeding Your Bonsai

Feeding helps your tree stay strong, healthy, and vibrant.

  • Indoor bonsai: Feed once a week all year round with a bonsai fertiliser.
  • Outdoor bonsai: Feed weekly during the growing season (typically March to September).

Other Key Aspects of Bonsai Care

  • Light: Most bonsai require bright, indirect light. Some indoor species benefit from a few hours of direct sunlight daily.
  • Pruning: Regular trimming helps maintain the tree’s shape, encourages branching, and keeps it healthy.
  • Repotting: Most bonsai trees need repotting every 2–4 years to prevent them becoming root-bound and to refresh the soil.
  • Pest & Disease Monitoring: Like any plant, bonsai can be affected by pests or fungi—check leaves, stems, and soil regularly for early signs. Spraying regularly with a plant invigorator is excellent practice and will not only foliar feed your bonsai but all helps keep it pest free.

Final Thoughts

While bonsai trees do require more attention than a typical houseplant, they offer something incredibly special in return. With consistent care and a little learning, bonsai care becomes a relaxing, mindful daily ritual rather than a chore.

And remember—you’re not alone. Every bonsai we send includes full printed care instructions, and if you ever need help, our friendly team is here to offer advice and support.

Drag & Drop Files, Choose Files to Upload You can upload up to 4 files.
This helps us resolve your problem more promptly. We also communicate directly with DPD who need us to ensure damages are reported within 24 hours of delivery.



Drag & Drop Files, Choose Files to Upload You can upload up to 3 files.
You may wish to send us a photo of the items that you have received


Drag & Drop Files, Choose Files to Upload You can upload up to 4 files.