Contact Us

Everyone needs a little help from time to time. That’s why our friendly Bonsai Direct team is always here to support you, whether you’re choosing your first bonsai, caring for an existing tree, or simply need a bit of guidance along the way. You’ll find all the ways to get in touch with us below—we’re always happy to help and will do our best to respond as quickly as possible.

Our office hours are 9:00 – 16:00, Monday – Friday (excluding bank holidays). Please leave us a message and we will get back to you as soon as possible.

For Sales Help:

Email: You can email any queries via our Contact Form below.

Email Us

Phone: To talk to one of our lovely team members about an order, please give us a call on 07860 165086 (Sales Only).

Bonsai Aftercare

If you have questions about your bonsai, please send us some photos. We can help much better if we can see your bonsai.

WhatsApp or Text: Send us some pictures on 07860 165086. We regret we are unable to answer bonsai aftercare questions by phone.

Email: You can email any queries via our Contact Form below.

Email Us

DPD

99% of orders arrive on the selected date. If you need help with a delivery, please call DPD:

0121 275 0500

If you have requested Monday delivery, DPD may try to deliver over the weekend to keep on top of parcels. You can control the delivery date once you have received your 1-hour time slot.

Address (Office Only)

Bonsai Direct (Office Only)
Upcott Barns,
Morchard Bishop
Devon
EX17 6NG

Please use the tabs below for information and answers to any questions you may have.

Bonsai Care
Mould on Bonsai Soil

Why is there mould on my bonsai?

It is very common to get some white mould on bonsai soil. It is just a soil-borne fungus that comes from keeping the soil just damp at all times. Thankfully, it is completely harmless to bonsai, and is nothing to worry about. If you do wish to remove it, please use a soft brush, like an old toothbrush, to gently remove the mould.

Watering Your Bonsai Correctly Can Reduce Mould

Watering is the most important part of looking after a bonsai. White mould on bonsai soil could suggest that the bonsai tree is getting a bit too much water. Please keep the soil just damp to the touch at all times to ensure your bonsai tree stays healthy. We have produced a video with loads of watering advice to help you look after your bonsai tree. Ensuring that your bonsai gets the correct amount of water can help prevent and reduce mould. We check our bonsai trees twice a day to see if they need watering.

Air Circulation

Another cause of white mould could be poor air circulation. Please ensure that you position your bonsai tree in a bright location avoiding direct sunlight. Your bonsai will prefer to be in an open location where air can flow around it. Furthermore, please avoid positioning your bonsai in area where it is surrounded by objects that limit the air flow.

Drag & Drop Files, Choose Files to Upload You can upload up to 4 files.
This helps us resolve your problem more promptly. We also communicate directly with DPD who need us to ensure damages are reported within 24 hours of delivery.



Drag & Drop Files, Choose Files to Upload You can upload up to 3 files.
You may wish to send us a photo of the items that you have received


Drag & Drop Files, Choose Files to Upload You can upload up to 4 files.