Contact Us

Everyone needs a little help from time to time. That’s why our friendly Bonsai Direct team is always here to support you, whether you’re choosing your first bonsai, caring for an existing tree, or simply need a bit of guidance along the way. You’ll find all the ways to get in touch with us below—we’re always happy to help and will do our best to respond as quickly as possible.

Our office hours are 9:00 – 16:00, Monday – Friday (excluding bank holidays). Please leave us a message and we will get back to you as soon as possible.


For Sales Help:

Email: You can email any queries via our Contact Form below.

Phone: To talk to one of our lovely team members about an order, please give us a call on 07860 165086 (Sales Only).


Bonsai Aftercare

If you have questions about your bonsai, please send us some photos. We can help much better if we can see your bonsai.

WhatsApp or Text: Send us some pictures on 07860 165086. We regret we are unable to answer bonsai aftercare questions by phone.

Email: You can email any queries via our Contact Form below.


DPD

99% of orders arrive on the selected date. If you need help with a delivery, please call DPD:

0121 275 0500

If you have requested Monday delivery, DPD may try to deliver over the weekend to keep on top of parcels. You can control the delivery date once you have received your 1-hour time slot.


Address (Office Only)

Bonsai Direct (Office Only)
Upcott Barns,
Morchard Bishop
Devon
EX17 6NG

Please use the tabs below for information and answers to any questions you may have.

Bonsai Care

Can I have a pet and a bonsai?

Yes, of course you can. Nearly all varieties of indoor bonsai are pet-safe, so don’t worry – your pet can stay! You may have read somewhere online that bonsai are toxic to pets, but please be assured that, in general, this is not true. You can definitely grow cat and dog friendly bonsai trees.

The only variety of bonsai that we sell which IS toxic to animals is the Pyracantha, as the berries are poisonous.

Holly's fun little dog with the bonsai trees

Cat Friendly Bonsai Trees

Here at Bonsai Direct, we have 4 cats on our nursery at all times. We have never had any problems with our bonsai or our cats from having them on the same site. Our cats actually love to help us grow our bonsai!

Holly also brings her little dog ‘Pogo’ to the nursery everyday and the bonsai trees cause absolutely no problems.

Twiglet the cat beneath our bonsai trees

Cats and dogs can coexist harmoniously with bonsai trees in both indoor and outdoor settings. Creating a tranquil and nature-infused atmosphere within your home or garden. Bonsai trees are generally safe for pets as they do not produce toxic substances that pose a threat to cats and dogs. However, it’s crucial to consider the specific needs and behaviors of your pets to ensure a seamless integration.

In indoor environments, placing bonsai trees on elevated surfaces or using decorative barriers can help prevent curious pets from disturbing the delicate arrangements. Providing sufficient space for your pets to move around without knocking over the bonsai pots is also essential. Additionally, choosing sturdy and stable containers can add an extra layer of security. Outdoor gardens offer a more natural setting for both bonsai trees and pets. The greenery and natural elements contribute to a calming environment for animals. Well-placed bonsai specimens can enhance the overall aesthetics of the space. Training pets to respect the designated areas for bonsai trees, along with incorporating pet-friendly plants, can further ensure a peaceful coexistence.

Overall, with thoughtful planning and consideration, bonsai trees and pets can thrive together. Thus, creating a serene and balanced environment that benefits both the plants and the animal companions in your home or garden.


Drag & Drop Files, Choose Files to Upload You can upload up to 4 files.
This helps us resolve your problem more promptly. We also communicate directly with DPD who need us to ensure damages are reported within 24 hours of delivery.



Drag & Drop Files, Choose Files to Upload You can upload up to 3 files.
You may wish to send us a photo of the items that you have received


Drag & Drop Files, Choose Files to Upload You can upload up to 4 files.