Contact Us

Everyone needs a little help from time to time. That’s why our friendly Bonsai Direct team is always here to support you, whether you’re choosing your first bonsai, caring for an existing tree, or simply need a bit of guidance along the way. You’ll find all the ways to get in touch with us below—we’re always happy to help and will do our best to respond as quickly as possible.

Our office hours are 9:00 – 16:00, Monday – Friday (excluding bank holidays). Please leave us a message and we will get back to you as soon as possible.

For Sales Help:

Email: You can email any queries via our Contact Form below.

Email Us

Phone: To talk to one of our lovely team members about an order, please give us a call on 07860 165086 (Sales Only).

Bonsai Aftercare

If you have questions about your bonsai, please send us some photos. We can help much better if we can see your bonsai.

WhatsApp or Text: Send us some pictures on 07860 165086. We regret we are unable to answer bonsai aftercare questions by phone.

Email: You can email any queries via our Contact Form below.

Email Us

DPD

99% of orders arrive on the selected date. If you need help with a delivery, please call DPD:

0121 275 0500

If you have requested Monday delivery, DPD may try to deliver over the weekend to keep on top of parcels. You can control the delivery date once you have received your 1-hour time slot.

Address (Office Only)

Bonsai Direct (Office Only)
Upcott Barns,
Morchard Bishop
Devon
EX17 6NG

Please use the tabs below for information and answers to any questions you may have.

Bonsai Care

How do I feed my bonsai? Tips on hot to feed a bonsai!

Bonsai are reliant on us for all their nutrients, so we need to make sure we give them everything we need. Please feed your tree once a week with a bonsai fertiliser. You will need to dilute your bonsai fertiliser with water, as full-strength can burn the roots. The instructions on how to dilute your bonsai feed will be on the bottle.

Please watch the short video below for more help:

Here is a transcription of our video

“For healthy bonsai always use a good bonsai fertiliser. Using Bonsai Direct’s fertiliser will help keep your bonsai strong and healthy.”

“Carefully measure the correct amount of bonsai feed as stated on the bottle. Add this to one liter of clean water. Both tap water and rain water are fine. And now mix. Using a clean watering can, water the soil surface evenly, making sure that the soil is wet through. Stop when the water drips through the drainage holes in the bottom of the pot.”

“Any unused solution can be saved for next time. Feed indoor bonsai once a week. We recommend that outdoor bonsai are fed weekly during the main growing seasons of spring, summer and autumn.”

We offer 1st class or free 2nd class delivery on all accessories under 2kg.

Please keep in touch!

An eco-friendly bonsai tree from a small, independent UK business who are conscious about their sustainability and are helping to fight the fight for clean air.

If you are unsure about which bonsai tree is best for you, for your gift, or you have any other queries, please contact us and one of our friendly team will get back to you.

Make sure you sign up for our newsletter  (at the bottom of the page). You will gain priority access to new products and exclusive offers. You can also find us on Facebook, Instagram, Twitter, TikTok and Pinterest for behind the scenes, tutorials and lots of other care advice!

Drag & Drop Files, Choose Files to Upload You can upload up to 4 files.
This helps us resolve your problem more promptly. We also communicate directly with DPD who need us to ensure damages are reported within 24 hours of delivery.



Drag & Drop Files, Choose Files to Upload You can upload up to 3 files.
You may wish to send us a photo of the items that you have received


Drag & Drop Files, Choose Files to Upload You can upload up to 4 files.