Welcome to Bonsai Direct! Please use the tabs below to find loads of info and answers to any questions or concerns you may have.
If you can’t find the answer to your question, please use the form on the relevant tab to contact us.

Bonsai Care
bonsai problems

What is wrong with my bonsai?

90% of bonsai health issues are due to a watering issue (either underwatering or overwatering). However, there are a couple of other problems that can cause a bonsai to struggle.

Creating an Optimal Environment for Your Bonsai:
Essential Tips and Techniques

  1. Assess Lighting Conditions: Bonsai require adequate light to photosynthesise and grow. Ensure that your bonsai is placed in an appropriate location that receives the right amount of sunlight ie Good natural daylight but away from direct sunshine especially during mid summer. Adjust the position of your bonsai accordingly to optimise light exposure.
  2. Check Watering Practices: Proper watering is crucial for the health of your bonsai. Evaluate your watering routine and make sure you are neither overwatering nor underwatering the tree. Check the soil moisture by gently inserting your finger into the soil to determine if it is dry or damp. Adjust your watering frequency accordingly. Try to maintain the soil so it is just damp and neither wet nor dry.
  3. Examine Drainage: Bonsai trees need well-draining soil to prevent waterlogged roots. Ensure that your bonsai pot has sufficient drainage holes and that excess water can freely escape. Ensure that it is not sitting in water.
  4. Monitor Humidity Levels: Some bonsai species thrive in higher humidity environments. If your bonsai is exhibiting signs of dryness, consider increasing the humidity around it. You can do this by using a humidity tray, misting the foliage, or placing the bonsai in a more humid area of your home such as a bathroom.
  5. Evaluate Fertilisation: Bonsai trees benefit from regular fertilisation to replenish nutrients. Review your fertilisation schedule and ensure you are using a suitable fertiliser for your bonsai’s specific needs. Follow the recommended dosage and frequency guidelines. We recommended using the Bonsai Direct liquid fertiliser. This is ideal for all species and is a balanced feed providing top nutrition when used regularly.
  6. Pruning and Maintenance: Regular pruning and maintenance are essential for shaping and maintaining the health of your bonsai. Inspect your bonsai for any signs of disease, pests, or dead branches. Remove any unhealthy or unwanted growth to promote overall vigour.

If, after following these steps, you are still experiencing difficulties with your bonsai, please do not hesitate to reach out to us for further assistance. We are committed to helping you resolve any issues and ensure the well-being of your bonsai. Please do not wait too long if your bonsai is struggling – we are not super heroes and cannot ‘resuscitate’ your bonsai if it has died 3 months ago! 😂

Remember, each bonsai is a living work of art that requires patience, care, and attention. With proper maintenance and understanding of its unique requirements, your bonsai will thrive and bring you years of enjoyment.

Please keep in touch!

An eco-friendly bonsai tree from a small, independent UK business who are conscious about their sustainability and are helping to fight the fight for clean air.

If you are unsure about which bonsai tree is best for you, for your gift, or you have any other queries, please contact us and one of our friendly team will get back to you.

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This helps us resolve your problem more promptly. We also communicate directly with DPD who need us to ensure damages are reported within 24 hours of delivery.
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You may wish to send us a photo of the items that you have received
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Still need more help? If the tabs above don’t answer your question, we are here to help.

We regret that we are unable to refund or exchange any bonsai after 7 days of delivery. This is because they are live plants and we find that after this time they have been out of our care for too long. However, we are always here to help, so contact us and send a photo using the button below. Thank you for your understanding.

Office Hours:
9:00 – 16:00, Mon – Fri

Please Note: We do not work weekends or bank holidays
01363 877752 (Sales Only)

We regret we are unable to answer specific bonsai care and health questions over the phone, so kindly email a photo using the button above.
Bonsai Direct (Office Only)
Upcott Barns,
Morchard Bishop
EX17 6NG

Please note, if you have requested Monday delivery DPD may try to deliver over the weekend. This is to help prevent them falling behind, you can control this once you have received your 1-hour time slot.