Contact Us
Everyone needs a little help from time to time. That’s why our friendly Bonsai Direct team is always here to support you, whether you’re choosing your first bonsai, caring for an existing tree, or simply need a bit of guidance along the way. You’ll find all the ways to get in touch with us below—we’re always happy to help and will do our best to respond as quickly as possible.
Our office hours are 9:00 – 16:00, Monday – Friday (excluding bank holidays). Please leave us a message and we will get back to you as soon as possible.
For Sales Help:
Email: You can email any queries via our Contact Form below.
Phone: To talk to one of our lovely team members about an order, please give us a call on 07860 165086 (Sales Only).
Bonsai Aftercare
If you have questions about your bonsai, please send us some photos. We can help much better if we can see your bonsai.
WhatsApp or Text: Send us some pictures on 07860 165086. We regret we are unable to answer bonsai aftercare questions by phone.
Email: You can email any queries via our Contact Form below.
DPD
99% of orders arrive on the selected date. If you need help with a delivery, please call DPD:
0121 275 0500
If you have requested Monday delivery, DPD may try to deliver over the weekend to keep on top of parcels. You can control the delivery date once you have received your 1-hour time slot.
Address (Office Only)
Bonsai Direct (Office Only)
Upcott Barns,
Morchard Bishop
Devon
EX17 6NG
Please use the tabs below for information and answers to any questions you may have.
How to tell if a bonsai tree is dead.
If you need to know how to tell if a bonsai tree is dead, follow these instructions. Make a tiny nick just under the bark, almost peeling a bit of bark away. There should be a green layer right under the bark. If you reach a white layer, then you have gone too far. If there is a green layer, then the bonsai is still alive.
There is a green layer, what should I do now?
If there is a green layer, then there is still hope! The most important thing now is to get the care right. Surprisingly, around 90% of all issues with bonsai come from a watering issue. Check out the videos on the other care tabs for more on how to care for your bonsai.
There is no green layer, what should I do now?
Unfortunately if there is no green layer then the bonsai is dead. If this is the case, please try not to be too disheartened. When you fall off your bike, you just have to get back on and keep going; if your bonsai dies, then you just have to try again.
Please keep in touch!
An eco-friendly bonsai tree from a small, independent UK business who are conscious about their sustainability and are helping to fight the fight for clean air.
If you are unsure about which bonsai tree is best for you, for your gift, or you have any other queries, please contact us and one of our friendly team will get back to you.
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