Contact Us

Everyone needs a little help from time to time. That’s why our friendly Bonsai Direct team is always here to support you, whether you’re choosing your first bonsai, caring for an existing tree, or simply need a bit of guidance along the way. You’ll find all the ways to get in touch with us below—we’re always happy to help and will do our best to respond as quickly as possible.

Our office hours are 9:00 – 16:00, Monday – Friday (excluding bank holidays). Please leave us a message and we will get back to you as soon as possible.

For Sales Help:

Email: You can email any queries via our Contact Form below.

Email Us

Phone: To talk to one of our lovely team members about an order, please give us a call on 07860 165086 (Sales Only).

Bonsai Aftercare

If you have questions about your bonsai, please send us some photos. We can help much better if we can see your bonsai.

WhatsApp or Text: Send us some pictures on 07860 165086. We regret we are unable to answer bonsai aftercare questions by phone.

Email: You can email any queries via our Contact Form below.

Email Us

DPD

99% of orders arrive on the selected date. If you need help with a delivery, please call DPD:

0121 275 0500

If you have requested Monday delivery, DPD may try to deliver over the weekend to keep on top of parcels. You can control the delivery date once you have received your 1-hour time slot.

Address (Office Only)

Bonsai Direct (Office Only)
Upcott Barns,
Morchard Bishop
Devon
EX17 6NG

Please use the tabs below for information and answers to any questions you may have.

Bonsai Care

Why are there bugs on my bonsai?

Like all plants, bonsai get bugs too, most of which are completely harmless. Some bugs are actually beneficial; here at Bonsai Direct, we actually use some ‘friendly’ bugs to keep down bugs that can harm bonsai. This means that we don’t have to use any nasty pesticides, which is a bonus for our wonderful planet!

How do I get rid of bugs in the soil?

Thankfully, most bugs that you find in the soil are completely harmless to bonsai, and they usually disappear within a few weeks. If you do wish to remove them, please stand the bonsai in a container of water for 1 hour so that the water just covers the top of the pot. Then allow to drain. This will hopefully kill anything living in the soil.

How do I get rid of bugs on the tree?

Most bugs that live on the tree are very easy to get rid of. For most of these bugs, you simply need to spray the bonsai with a tested insecticide. Please spray once a week for a month, and then once a month, and ensure you spray under the leaves as well as on top.

If you have bugs that look like fluffy white woodlice, you will need an insecticide soil drench.

PLEASE NOTE: Please do not spray your bonsai with any kind of vinegar mix, even when diluted with water. Vinegar is an acid, which will kill the leaves of the bonsai as well as the bugs.

For loads more information on bugs, and our ‘friendlies’, please click HERE.

Please keep in touch!An eco-friendly bonsai tree from a small, independent UK business who are conscious about their sustainability and are helping to fight the fight for clean air.If you are unsure about which bonsai tree is best for you, for your gift, or you have any other queries, please contact us and one of our friendly team will get back to you.

Make sure you sign up for our newsletter  (at the bottom of the page). You will gain priority access to new products and exclusive offers. You can also find us on Facebook, Instagram, Twitter, TikTok and Pinterest for behind the scenes, tutorials and lots of other care advice!

Drag & Drop Files, Choose Files to Upload You can upload up to 4 files.
This helps us resolve your problem more promptly. We also communicate directly with DPD who need us to ensure damages are reported within 24 hours of delivery.



Drag & Drop Files, Choose Files to Upload You can upload up to 3 files.
You may wish to send us a photo of the items that you have received


Drag & Drop Files, Choose Files to Upload You can upload up to 4 files.