Welcome to Bonsai Direct! Please use the tabs below to find loads of info and answers to any questions or concerns you may have.
If you can’t find the answer to your question, please use the form on the relevant tab to contact us.

Bonsai Care

Is your bonsai dropping leaves?

If you bonsai is dropping leaves, there are a few different reasons why this could be happening:


Symptoms
What to do nextImage
Reacclimatising 
(Very common and nothing to worry about)
– Normally happens within 2 months of receiving/moving your bonsai
– Older leaves will drop (those closer to the trunk)
– Newer (often a lighter green) leaves will start growing at the ends of the branches
– Please give your bonsai some time to acclimatise to its new location. 
– Keep the soil just damp to the touch at all times.
– It can often take 4-6 weeks before new buds appear
Reacclimatising
Underwatering 
(very common and 
very serious)
– Often during hotter periods, but can happen at any time of the year
– Older and newer leaves are effected
– Leaves go yellow/brown and crispy
– Symptoms are displayed fairly quickly
– Please stand your bonsai in a container of water for 1 hour so
the water just covers the top of the pot. 
– Please watch our watering video and keep the soil damp at all times
– It can often take 6-8 weeks before you see any signs of improvement
Underwatering
Overwatering
(less common and slightly serious)
– Often during cooler periods, but can happen any time of the year
– Older and newer leaves are effected
– Leaves go black/brown
– Symptoms for overwatering can take a while to show
– Please watch our watering video and keep the soil just damp at all times
– It can often take 6-8 weeks before you see any signs of improvement
Overwatering
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This helps us resolve your problem more promptly. We also communicate directly with DPD who need us to ensure damages are reported within 24 hours of delivery.
Click or drag files to this area to upload. You can upload up to 3 files.
You may wish to send us a photo of the items that you have received
Click or drag files to this area to upload. You can upload up to 4 files.

Still need more help? If the tabs above don’t answer your question, we are here to help.

We regret that we are unable to refund or exchange any bonsai after 7 days of delivery. This is because they are live plants and we find that after this time they have been out of our care for too long. However, we are always here to help, so contact us and send a photo using the button below. Thank you for your understanding.

Office Hours:
9:00 – 16:00, Mon – Fri

Please Note: We do not work weekends or bank holidays
Phone:
01363 877752 (Sales Only)

We regret we are unable to answer specific bonsai care and health questions over the phone, so kindly email a photo using the button above.
Address:
Bonsai Direct (Office Only)
Upcott Barns,
Morchard Bishop
Devon
EX17 6NG

Please note, if you have requested Monday delivery DPD may try to deliver over the weekend. This is to help prevent them falling behind, you can control this once you have received your 1-hour time slot.