Where Is My Order?

Where is my order?

We understand that you’re looking forward to receiving your bonsai, and we’re committed to getting your order to you as quickly as possible.

Whilst we cannot guarantee a specific delivery date, the vast majority of our orders arrive on time.

Tracking your order

Once your order has been dispatched, you’ll receive a delivery email containing your tracking information (where available).

We send most of our bonsai trees by DPD. You can use the tracking link in your DPD email to follow your parcel’s journey. On the morning of your delivery, DPD will also send you a text message or email with your one-hour delivery window, so you’ll know exactly when to expect your parcel. Please keep an eye on your emails and text messages for these updates.

We send many of our smaller bonsai trees and accessories via Royal Mail First Class or Second Class; we aim to deliver all orders as soon as possible, but delivery can take a few working days depending on the postage option selected. You will receive tracking information from Royal Mail. Please note that Royal Mail delivery times can occasionally be longer than expected. Furthermore, if you have selected delivery on a specific date, we will ship your order 1-2 days before.

If you haven’t received your dispatch confirmation, can’t locate your tracking information, or your order has not arrived within the expected timeframe, please contact our customer service team below. We’ll be happy to investigate and provide you with an update.

DPD customer services – for any queries after dispatch
0121 275 0500