Something’s Missing

An item is missing from my order?

Oh no! We’re so sorry if we have forgotten items. Please take everything out of the box and compare the items inside with your order confirmation. If you have ordered two bonsai, please ensure that they aren’t both in the box (we like to keep the bonsai together if possible, to ensure they arrive safely together).

If you believe you are missing a drip tray, please double check the product to ensure that it includes a tray. Some of our bonsai do not include a drip tray, as a lot of people have trays that they would like to use, so we do sell some bonsai without the trays. It is made clear in the product description if the bonsai does not include a drip tray.

Once you have checked all of the packaging, please get in contact with us. So we can help you as quickly as possible , please tell us your order number and exactly what is missing within 7 days of receiving your order.

Please keep in touch!

An eco-friendly bonsai tree from a small, independent UK business who are conscious about their sustainability and are helping to fight the fight for clean air.

If you are unsure about which bonsai tree is best for you, for your gift, or you have any other queries, please contact us and one of our friendly team will get back to you.

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