Contact Us
Everyone needs a little help from time to time. That’s why our friendly Bonsai Direct team is always here to support you, whether you’re choosing your first bonsai, caring for an existing tree, or simply need a bit of guidance along the way. You’ll find all the ways to get in touch with us below—we’re always happy to help and will do our best to respond as quickly as possible.
Our office hours are 9:00 – 16:00, Monday – Friday (excluding bank holidays). Please leave us a message and we will get back to you as soon as possible.
For Sales Help:
Email: You can email any queries via our Contact Form below.
Phone: To talk to one of our lovely team members about an order, please give us a call on 07860 165086 (Sales Only).
Bonsai Aftercare
If you have questions about your bonsai, please send us some photos. We can help much better if we can see your bonsai.
WhatsApp or Text: Send us some pictures on 07860 165086. We regret we are unable to answer bonsai aftercare questions by phone.
Email: You can email any queries via our Contact Form below.
DPD
99% of orders arrive on the selected date. If you need help with a delivery, please call DPD:
0121 275 0500
If you have requested Monday delivery, DPD may try to deliver over the weekend to keep on top of parcels. You can control the delivery date once you have received your 1-hour time slot.
Please use the tabs below for information and answers to any questions you may have.
The bonsai I wanted to buy is out of stock. Will you have more?
When you buy a bonsai online, it is important you ensure you are buying the correct one. The products available on our website change daily. Some items may have sold out, or have gone through their annual leaf drop. There is ever only one of each Premium range bonsai, but our generic bonsai are likely to be restocked. Sometimes this may take a while depending on the time of year and the bonsai growth.
If the bonsai that you were looking at is no longer available, then we regret that this bonsai has most likely sold out. However, please keep an eye on our website, as we are also adding products daily, and you may find something else you like the look of!
We regret that we are unable to notify customers when a product comes back in to stock. This is because the new GDPR regulations mean that we are unable to store unnecessary data. The best thing to do is keep an eye on our website, or sign up to our news-letter.
To avoid disappointment, we recommend ordering any bonsai you are interested in as soon as possible!
Please keep in touch!
An eco-friendly bonsai tree from a small, independent UK business who are conscious about their sustainability and are helping to fight the fight for clean air.
If you are unsure about which bonsai tree is best for you, for your gift, or you have any other queries, please contact us and one of our friendly team will get back to you.
Make sure you sign up for our newsletter (at the bottom of the page). You will gain priority access to new products and exclusive offers. You can also find us on Facebook, Instagram, Twitter, TikTok and Pinterest for behind the scenes, tutorials and lots of other care advice!
