Welcome to Bonsai Direct! Please use the tabs below to find loads of info and answers to any questions or concerns you may have.
If you can’t find the answer to your question, please use the form on the relevant tab to contact us.

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buy a bonsai

The bonsai I wanted to buy is out of stock. Will you have more?

When you buy a bonsai online, it is important you ensure you are buying the correct one. The products available on our website change daily. Some items may have sold out, or have gone through their annual leaf drop. There is ever only one of each Premium range bonsai, but our generic bonsai are likely to be restocked. Sometimes this may take a while depending on the time of year and the bonsai growth.

If the bonsai that you were looking at is no longer available, then we regret that this bonsai has most likely sold out. However, please keep an eye on our website, as we are also adding products daily, and you may find something else you like the look of!

We regret that we are unable to notify customers when a product comes back in to stock. This is because the new GDPR regulations mean that we are unable to store unnecessary data. The best thing to do is keep an eye on our website, or sign up to our news-letter.

To avoid disappointment, we recommend ordering any bonsai you are interested in as soon as possible!

Please keep in touch!

An eco-friendly bonsai tree from a small, independent UK business who are conscious about their sustainability and are helping to fight the fight for clean air.

If you are unsure about which bonsai tree is best for you, for your gift, or you have any other queries, please contact us and one of our friendly team will get back to you.

Make sure you sign up for our newsletter  (at the bottom of the page). You will gain priority access to new products and exclusive offers. You can also find us on Facebook, Instagram, Twitter, TikTok and Pinterest for behind the scenes, tutorials and lots of other care advice!

Click or drag files to this area to upload. You can upload up to 4 files.
This helps us resolve your problem more promptly. We also communicate directly with DPD who need us to ensure damages are reported within 24 hours of delivery.
Click or drag files to this area to upload. You can upload up to 3 files.
You may wish to send us a photo of the items that you have received
Click or drag files to this area to upload. You can upload up to 4 files.

Still need more help? If the tabs above don’t answer your question, we are here to help.

We regret that we are unable to refund or exchange any bonsai after 7 days of delivery. This is because they are live plants and we find that after this time they have been out of our care for too long. However, we are always here to help, so contact us and send a photo using the button below. Thank you for your understanding.

Office Hours:
9:00 – 16:00, Mon – Fri

Please Note: We do not work weekends or bank holidays
Phone:
01363 877752 (Sales Only)

We regret we are unable to answer specific bonsai care and health questions over the phone, so kindly email a photo using the button above.
Address:
Bonsai Direct (Office Only)
Upcott Barns,
Morchard Bishop
Devon
EX17 6NG

Please note, if you have requested Monday delivery DPD may try to deliver over the weekend. This is to help prevent them falling behind, you can control this once you have received your 1-hour time slot.