Welcome to Bonsai Direct! Please use the tabs below to find loads of info and answers to any questions or concerns you may have.
If you can’t find the answer to your question, please use the form on the relevant tab to contact us.

Will the bonsai come in a pot?
The word ‘bonsai’ can be literally translated into ‘potted tree’. Therefore, you can’t have a bonsai without a pot. So all of our bonsai are potted into the pot (or similar) that the bonsai is photographed in.
Please note that not all of our bonsai come with a drip tray. Check the product description carefully to check what is included.
Our Premium range indoor bonsai come in different coloured, higher quality pots. This range also comes with the drip tray.
Our generic range bonsai are potted in “standard range” pots. These are a budget friendly pot, allowing us to keep the prices low and offer you lovely bonsai at an affordable cost. Each pot is handmade and hand glazed, therefore at times they do contain small blemishes or slightly wobble. We check all of our pots on dispatch to ensure they are not integrally damaged. However, we regret that we cannot replace any pots with small imperfections.
Premium Quality Bonsai Pots
If you wish to change your bonsai pot, we offer a wide range of glazed ceramic pots. All pots over ÂŁ25 come with a free repotting kit, including wire, mesh, soil, a chopstick, and a repotting guide. You can also watch out repotting video for more information. Indoor bonsai can be repotted at any time of the year. Outdoor bonsai should only be repotted during the dormant period (winter) – February is often the best time for repotting.
If the tabs above don’t answer your question, we are here to help.
We regret that we are unable to refund or exchange any bonsai after 7 days of delivery. This is because they are live plants and we find that after this time they have been out of our care for too long.
However, we are always here to help; if you have any questions about your bonsai, please send us some photos. Thank you for your understanding.
| Sales | Aftercare | Address (Office Only) | DPD |
|---|---|---|---|
| Office Hours: 9:00 – 16:00, Monday – Friday Phone: 07860 165086 (Sales Only) Please Note: We do not work weekends or bank holidays | If you have questions about your bonsai, please send us some photos. Email: help@bonsaidirect.co.uk Whatsapp: 07860 165086 Instagram Facebook | Bonsai Direct (Office Only) Upcott Barns, Morchard Bishop Devon EX17 6NG | 99% of orders arrive on the selected date. If you need help with a delivery, please call DPD: 0121 275 0500 If you have requested Monday delivery, DPDmay try to deliver over the weekend to keep on top of parcels. You can control the delivery date once you have received your 1-hour time slot. |

