Welcome to Bonsai Direct! Please use the tabs below to find loads of info and answers to any questions or concerns you may have.
If you can’t find the answer to your question, please use the form on the relevant tab to contact us.
When will my order be delivered? Bonsai Direct delivery.
We offer a FREE next working day delivery to England, Wales, and Glasgow & Edinburgh postcodes in Southern Scotland. Just order before 3:30pm for FREE next day delivery. You can also choose your preferred delivery date on the calendar in the checkout! We also offer Saturday and Sunday deliveries for just £8.99! If you need your order quickly we offer morning deliveries (before 1pm) for a small delivery charge of £8.99.
Delivery to the Scottish Highlands, Islands and Northern Ireland takes a minimum of 2 working days. You can choose the date.
If you enter your email or phone number at the checkout, you will get a notification on the morning of delivery. This will advise you of your one-hour delivery slot, so you know exactly when your order is arriving.
Please keep in touch!
An eco-friendly bonsai tree from a small, independent UK business who are conscious about their sustainability and are helping to fight the fight for clean air.
If you are unsure about which bonsai tree is best for you, for your gift, or you have any other queries, please contact us and one of our friendly team will get back to you.
Make sure you sign up for our newsletter (at the bottom of the page) for priority access to new products and exclusive offers. You can also find us on Facebook, Instagram, Twitter, TikTok and Pinterest for behind the scenes, tutorials and lots of other care advice!
Still need more help? If the tabs above don’t answer your question, we are here to help.
We regret that we are unable to refund or exchange any bonsai after 7 days of delivery. This is because they are live plants and we find that after this time they have been out of our care for too long. However, we are always here to help, so contact us and send a photo using the button below. Thank you for your understanding.
9:00 – 16:00, Mon – Fri
Please Note: We do not work weekends or bank holidays
01363 877752 (Sales Only)
We regret we are unable to answer specific bonsai care and health questions over the phone, so kindly email a photo using the button above.
Bonsai Direct (Office Only)
Please note, if you have requested Monday delivery DPD may try to deliver over the weekend. This is to help prevent them falling behind, you can control this once you have received your 1-hour time slot.