Welcome to Bonsai Direct! Please use the tabs below to find loads of info and answers to any questions or concerns you may have.
If you can’t find the answer to your question, please use the form on the relevant tab to contact us.
How to tell if a bonsai tree is dead.
If you need to know how to tell if a bonsai tree is dead, follow these instructions. Make a tiny nick just under the bark, almost peeling a bit of bark away. There should be a green layer right under the bark. If you reach a white layer, then you have gone too far. If there is a green layer, then the bonsai is still alive.
There is a green layer, what should I do now?
If there is a green layer, then there is still hope! The most important thing now is to get the care right. Surprisingly, around 90% of all issues with bonsai come from a watering issue. Check out the videos on the other care tabs for more on how to care for your bonsai.
There is no green layer, what should I do now?
Unfortunately if there is no green layer then the bonsai is dead. If this is the case, please try not to be too disheartened. When you fall off your bike, you just have to get back on and keep going; if your bonsai dies, then you just have to try again.
Please keep in touch!
An eco-friendly bonsai tree from a small, independent UK business who are conscious about their sustainability and are helping to fight the fight for clean air.
If you are unsure about which bonsai tree is best for you, for your gift, or you have any other queries, please contact us and one of our friendly team will get back to you.
Make sure you sign up for our newsletter (at the bottom of the page) for priority access to new products and exclusive offers. You can also find us on Facebook, Instagram, Twitter, TikTok and Pinterest for behind the scenes, tutorials and lots of other care advice!
If the tabs above don’t answer your question, we are here to help.
We regret that we are unable to refund or exchange any bonsai after 7 days of delivery. This is because they are live plants and we find that after this time they have been out of our care for too long.
However, we are always here to help; if you have any questions about your bonsai, please send us some photos. Thank you for your understanding.
| Sales | Aftercare | Address (Office Only) | DPD |
|---|---|---|---|
| Office Hours: 9:00 – 16:00, Monday – Friday Phone: 07860 165086 (Sales Only) Please Note: We do not work weekends or bank holidays | If you have questions about your bonsai, please send us some photos. Email: help@bonsaidirect.co.uk Whatsapp: 07860 165086 Instagram Facebook | Bonsai Direct (Office Only) Upcott Barns, Morchard Bishop Devon EX17 6NG | 99% of orders arrive on the selected date. If you need help with a delivery, please call DPD: 0121 275 0500 If you have requested Monday delivery, DPDmay try to deliver over the weekend to keep on top of parcels. You can control the delivery date once you have received your 1-hour time slot. |
