Welcome to Bonsai Direct! Please use the tabs below to find loads of info and answers to any questions or concerns you may have.
If you can’t find the answer to your question, please use the form on the relevant tab to contact us.

Bonsai Care
Mould on Bonsai Soil

Why is there mould on my bonsai?

It is very common to get some white mould on bonsai soil. It is just a soil-borne fungus that comes from keeping the soil just damp at all times. Thankfully, it is completely harmless to bonsai, and is nothing to worry about. If you do wish to remove it, please use a soft brush, like an old toothbrush, to gently remove the mould.

Watering Your Bonsai Correctly Can Reduce Mould

Watering is the most important part of looking after a bonsai. White mould on bonsai soil could suggest that the bonsai tree is getting a bit too much water. Please keep the soil just damp to the touch at all times to ensure your bonsai tree stays healthy. We have produced a video with loads of watering advice to help you look after your bonsai tree. Ensuring that your bonsai gets the correct amount of water can help prevent and reduce mould. We check our bonsai trees twice a day to see if they need watering.

Air Circulation

Another cause of white mould could be poor air circulation. Please ensure that you position your bonsai tree in a bright location avoiding direct sunlight. Your bonsai will prefer to be in an open location where air can flow around it. Furthermore, please avoid positioning your bonsai in area where it is surrounded by objects that limit the air flow.

Drag & Drop Files, Choose Files to Upload You can upload up to 4 files.
This helps us resolve your problem more promptly. We also communicate directly with DPD who need us to ensure damages are reported within 24 hours of delivery.



Drag & Drop Files, Choose Files to Upload You can upload up to 3 files.
You may wish to send us a photo of the items that you have received


Drag & Drop Files, Choose Files to Upload You can upload up to 4 files.




If the tabs above don’t answer your question, we are here to help.

We regret that we are unable to refund or exchange any bonsai after 7 days of delivery. This is because they are live plants and we find that after this time they have been out of our care for too long.
However, we are always here to help; if you have any questions about your bonsai, please send us some photos. Thank you for your understanding.

Email Us
SalesAftercareAddress (Office Only)DPD
Office Hours:
9:00 – 16:00, Monday – Friday

Phone:
07860 165086 (Sales Only)

Please Note: We do not work weekends or bank holidays		If you have questions about your bonsai,
please send us some photos.

Email:
help@bonsaidirect.co.uk

Whatsapp:
07860 165086

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Bonsai Direct (Office Only)
Upcott Barns,
Morchard Bishop
Devon
EX17 6NG		99% of orders arrive on the selected date. If you need help with a delivery, please call DPD:

0121 275 0500

If you have requested Monday delivery, DPDmay try to deliver over the weekend to keep on top of parcels. You can control the delivery date once you have received your 1-hour time slot.