Contact Us
Everyone needs a little help from time to time. That’s why our friendly Bonsai Direct team is always here to support you, whether you’re choosing your first bonsai, caring for an existing tree, or simply need a bit of guidance along the way. You’ll find all the ways to get in touch with us below—we’re always happy to help and will do our best to respond as quickly as possible.
Our office hours are 9:00 – 16:00, Monday – Friday (excluding bank holidays). Please leave us a message and we will get back to you as soon as possible.
For Sales Help:
Email: You can email any queries via our Contact Form below.
Phone: To talk to one of our lovely team members about an order, please give us a call on 07860 165086 (Sales Only).
Bonsai Aftercare
If you have questions about your bonsai, please send us some photos. We can help much better if we can see your bonsai.
WhatsApp or Text: Send us some pictures on 07860 165086. We regret we are unable to answer bonsai aftercare questions by phone.
Email: You can email any queries via our Contact Form below.
DPD
99% of orders arrive on the selected date. If you need help with a delivery, please call DPD:
0121 275 0500
If you have requested Monday delivery, DPD may try to deliver over the weekend to keep on top of parcels. You can control the delivery date once you have received your 1-hour time slot.
Address (Office Only)
Bonsai Direct (Office Only)
Upcott Barns,
Morchard Bishop
Devon
EX17 6NG
Please use the tabs below for information and answers to any questions you may have.
Is your bonsai dropping leaves?
If you bonsai is dropping leaves, there are a few different reasons why this could be happening:
Symptoms | What to do next | Image | |
|---|---|---|---|
| Reacclimatising (Very common and nothing to worry about) | – Normally happens within 2 months of receiving/moving your bonsai – Older leaves will drop (those closer to the trunk) – Newer (often a lighter green) leaves will start growing at the ends of the branches | – Please give your bonsai some time to acclimatise to its new location. – Keep the soil just damp to the touch at all times. – It can often take 4-6 weeks before new buds appear |  |
| Underwatering (very common and very serious) | – Often during hotter periods, but can happen at any time of the year – Older and newer leaves are effected – Leaves go yellow/brown and crispy – Symptoms are displayed fairly quickly | – Please stand your bonsai in a container of water for 1 hour so the water just covers the top of the pot. – Please watch our watering video and keep the soil damp at all times – It can often take 6-8 weeks before you see any signs of improvement |  |
| Overwatering (less common and slightly serious) | – Often during cooler periods, but can happen any time of the year – Older and newer leaves are effected – Leaves go black/brown – Symptoms for overwatering can take a while to show | – Please watch our watering video and keep the soil just damp at all times – It can often take 6-8 weeks before you see any signs of improvement |  |
